What is a business analyst and what do they do exactly? Explore the role of BAs in Australia.

What Is a Business Analyst?
A business analyst is a professional technician and communicator who studies how to improve business processes. Business analysts present solutions to problems or project initiatives based on careful analysis.
The role is to use data and other evidence to pinpoint what a business needs and suggest clear steps to meet those needs. While they often work on IT projects, they can also assist in many other areas of a business. Proposed changes should align with company goals.
Business analysts typically hold a university degree in a field such as business analysis, information technology, finance, or management. Skills required include the ability to identify and address business challenges, manipulate data to gain statistical insights, communicate findings to diverse audiences, and work collaboratively in team settings.
Related: Is Business Analyst an IT Job?
What Exactly Does a BA Do?
To understand exactly what a business analyst (BA) does, you can think of what business owners or managers need when implementing change. Andrew Lancaster, founder of Unicurve, observes that "Sometimes, you just need someone smart who is good with data to investigate problems in depth and recommend solutions. I consider a business analyst to be someone who does that for a living."
So, the role is essentially investigation and problem-solving to help business run more effectively. But we can be more precise.
The job of a business analyst is to use data and technical skills to offer solutions to business problems. They collaborate with stakeholders to understand, analyse, and document business requirements. BAs bridge the gap between the technical team and end-users, so systems or processes align with business needs.
Using analytical, modelling and other tools, statistical methods, and general expertise, business analysts deliver actionable insights. They guide the rollout of strategies, technologies, and processes. Their role doesn't stop at the present; they also anticipate and prepare for future challenges, promoting ongoing improvement.
Related: How to Use Business Analytics for Decision Making
Business Analysis Skills
To succeed at business analysis, you need technical and soft skills. On the technical side, you need to be comfortable using data and presenting statistics, though data scientists and data analysts have more technical roles. On the non-technical side, BAs need to work with others to understand requirements, gather information, and be influential.
Technical skills
1. Data analysis
Using tools and techniques, business analysts interpret data, discern patterns, and make predictions.
2. Process modelling
Detailed maps and flowcharts are created to represent business workflows, using tools like Microsoft Visio or Lucidchart.
3. Requirement gathering
Capturing, organising, and detailing business needs is crucial, with the goal to transform insights into functional requirements.
4. Solution assessment
The viability of proposed solutions needs to be evaluated to ensure alignment with business objectives.
5. Documentation
Clear documents like business requirement documents and use cases have to be drafted.
6. Technological aptitude
BAs should be familiar with software, databases, and IT environments relevant to the industry or project.
Non-technical skills
1. Stakeholder engagement
Building and maintaining relationships with stakeholders across all levels, understanding their perspectives and addressing their concerns.
2. Critical thinking
Analysing complex scenarios, identifying underlying issues, and comprehending the bigger picture.
3. Collaborative problem solving
Working in tandem with diverse teams to brainstorm, innovate, and address business challenges.
4. Decision making
Prioritising requirements, defining project scope, and making informed choices, even under pressure.
5. Communication
Being a keen listener and articulate communicator, ensuring clarity in interactions, whether it's asking the right questions or conveying information.
6. Presentation skills
Confidently showcasing findings, proposals, and solutions to audiences, from team members to top-tier executives.
Foundational skills in data analysis are essential. Without the ability to manipulate data, you may often be reliant on others. In addition, you may be uncompetitive for entry-level and mid-tier roles. According to business analyst Lillian Chiu, "In terms of what I do, I also analyse existing data to provide insights like data analysts do, but I will have to take it a step further to build business strategies based on the insights that I see."
Related: Business Analytics vs Data Science
What the Job Is Actually Like

Being a business analyst is more than just crunching numbers. As Lillian Chiu from Spotify puts it, it's about "storytelling with data." She brings numbers to life and turns them into compelling stories to guide business decisions. But the role has its demands. When working on reports, Lillian admits, "my brain is on fire." This speaks to the intense focus the job requires. She often steps back for a "10-minute break" before diving in again.

Justin Shin, a product analyst, describes a business analyst as someone who “stands between the business, who are coming to you with the problem, and your IT team.” Clear communication is essential. Justin advises, “Know the questions you’re asking and have clear communication from the start.” Soft skills are critical. Justin highlights “good communication skills, good presentation skills, and overall just good people skills” as key to thriving in the role.
Is Studying Business Analytics Worthwhile?
Business analytics is a fast-growing field, making skilled business analysts in demand with Australian employers. Entering this broad occupational field is a good move if you have technical aptitude and an interest in improving business performance. Learning business analysis is easier than learning data analytics.
The job outlook for professionals with business analyst skills is excellent. BAs command competitive salaries, generally upwards of $100k. We estimate the typical Master of Business Analytics salary is from $101k to $123k.
The range of careers in business analytics extend to roles such as business intelligence analyst, data analyst, marketing analyst, IT business analyst, and analytics manager.
These professionals bridge the gap between data insights and actionable business strategies. For example, in software development, a BA might work with developers and end-users so a new application achieves user needs and organisational goals. The skill set is sought after in sectors like IT, finance, digital marketing, healthcare, and HR.
Australia's continued push into the digital economy means big data is a big deal. As businesses depend on data for insights, demand for those who can convert this data into strategies continues to rise. The training offered by a Master of Business Analytics program positions you for career success.
Related: Is a Masters in Business Analytics Worth It?
How to Become a Business Analyst
In Australia, becoming a business analyst starts with your education. You really need a uni degree to establish a good career platform. Also, focus on developing industry-relevant skills and gaining initial work experience. Here are the key steps.
1. Study for a bachelor degree
A uni degree is usually expected in business analyst roles. Preferred study areas include business analytics, information technology, computer science, economics, and finance. If you have a degree in another domain like psychology or engineering, don't worry. Skills from diverse fields can be adapted to business analysis, particularly with additional postgraduate studies.
Related: Bachelor of Business Analytics
2. Get acquainted with the BABOK® Guide
This guide by the International Institute of Business Analysis™ is widely recognised globally and in Australia. It's an essential read for understanding the core skills and best practices in the field.
3. Gain relevant work experience
Hands-on experience with data in a business environment is key. Entry-level jobs to consider include junior data analyst, business analysis assistant, and graduate analyst. In these roles, you'll engage with data and analytics directly, drawing insights and observing their application in the business.
4. Study for postgraduate qualifications
To stand out, consider further studies such as a graduate certificate, graduate diploma, or masters degree in business analytics, or an MBA with a business analytics focus. If your undergrad educaction isn't closely related to analytics, postgraduate studies offer the skills you need.
Note: A Master of Business Information Systems is open to students with varied backgrounds and focuses on the IT side of using data for business.
5. Do an industry certification exam (optional)
Certifications can validate your expertise. The International Institute of Business Analysis (IIBA) offers the CCBA for those with 2-3 years of experience and the CBAP for those with over 5 years.
Related: Business Analytics Courses Online in Australia
Online Courses
Bachelor of Business Analytics
Deakin University's Bachelor of Business Analytics offers a detailed education in turning complex data into actionable strategic insights.… Read More
Graduate Certificate in Analytics
The UNSW Online Graduate Certificate in Analytics sets you up to perform lucrative jobs where data analytics capabilities are essential.… Read More
Graduate Certificate in Business Analytics
Gain the skills to capture opportunities for improved business performance with RMIT Online’s Graduate Certificate in Business Analytics.… Read More
Graduate Certificate in Marketing Analytics
In this Graduate Certificate in Marketing Analytics, students explore topics such as managing customer analytics, and social media analytics.… Read More
Graduate Diploma in Analytics
For the UNSW Online Graduate Diploma in Analytics, students can choose any 8 of the 14 courses listed. The program has six intakes annually.… Read More
Master of Analytics
UNSW Online’s Master of Analytics is one of the most comprehensive postgraduate qualifications in data analytics. The program is 100% online.… Read More
Master of Analytics (Marketing)
In UNSW Online's Master of Analytics (Marketing), you learn to identify and use advanced analytical tools to navigate data-rich environments.… Read More