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Business Analyst: Job Description, Role and Skills

What is a business analyst and what do they do exactly? Explore the role of BAs in Australia.

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Technical skills

1. Data analysis
Using tools and techniques, business analysts interpret data, discern patterns, and make predictions.

2. Process modelling
Detailed maps and flowcharts are created to represent business workflows, using tools like Microsoft Visio or Lucidchart.

3. Requirement gathering
Capturing, organising, and detailing business needs is crucial, with the goal to transform insights into functional requirements.

4. Solution assessment
The viability of proposed solutions needs to be evaluated to ensure alignment with business objectives.

5. Documentation
Clear documents like business requirement documents and use cases have to be drafted.

6. Technological aptitude
BAs should be familiar with software, databases, and IT environments relevant to the industry or project.

Non-technical skills

1. Stakeholder engagement
Building and maintaining relationships with stakeholders across all levels, understanding their perspectives and addressing their concerns.

2. Critical thinking
Analysing complex scenarios, identifying underlying issues, and comprehending the bigger picture.

3. Collaborative problem solving
Working in tandem with diverse teams to brainstorm, innovate, and address business challenges.

4. Decision making
Prioritising requirements, defining project scope, and making informed choices, even under pressure.

5. Communication
Being a keen listener and articulate communicator, ensuring clarity in interactions, whether it's asking the right questions or conveying information.

6. Presentation skills
Confidently showcasing findings, proposals, and solutions to audiences, from team members to top-tier executives.