This complaint forum was set up in response to issues concerning Shaw Academy courses and customer service. If you have any problems or issues with Shaw Academy, or want to leave other feedback, please post a comment below. See useful tips from some posters as well.
Please note that Lerna has no association with Shaw Academy.
AGAIN, I just realized that shaw academy has been taking my money every single month for over a year! I spoke to a rep on the phone who I told that I have NEVER accessed one course in which I was interested in the photography. I was trying to do the free trial and initiated it through my cell phone while I was away from home. I was never able to start the program because I couldn’t get in it and I couldn’t get in touch with anyone at all. I have major depression and have had surgeries, it went out of sight out of mind…but I spoke to someone when they called ME to find out how I was enjoying the course LOL She obviously had no record of my course work because I never started! I will be filing a complaint with whoever I can, including the FTC. This is a company who doesn’t CARE about you. Don’t do it!!
Absolutely 💯 scammers
Do not fall for it
Shaw academy is a complete scam. They say they will give you a 4 week free trail but they will charge you and take money from your account without any confirmation, notification or authorisation. I was not notified of this payment until I checked my bank statement. They charged me £44.66. You get constant emails and spammed texts. Once you email them asking for a refund they offer a longer free membership / account upgrade and other benefits just so you stay with them. Do not fall for this company. I told them I do not want any extra benefits or anything like that I simply just want a refund. I was not shown the confirmation page, they took money out of my account without my permission. They claim that you have bought a ‘toolkit’ from a pop up menu but many people have said that they have never pressed buy.
Never attended even one of the free classes not for lack of trying but was unable to log in after signing up n after getting tha typical runaround contact this person email that department went on with my life n forgot all about empty promises now out of nowhere i get a 70 dollar charge from a company ive never even heard of when i signed up for the free four weeks they made it out likke upskillng or something similar that definitely wasn’t shaw academy as there 70 dollar charge states
I cancelled before the trial ended. Still took money from my accounts for 2 months. Won’t answer the phone. Disappointed in no response.
@Paul Kavanagh too late for your dedication in responding to these complaints.
I had 3 unwanted sales calls yesterday (3rd September 2021) with super pushy sales people (been going on for months). Typically unaware I may have answered an international call as i have family overseas, but maybe im in a meeting, or in the middle of work.
Dont know about scam. But their sign up is boiler room style. Constant calls, ignoring my insistence that im no longer interested. (From a query, months ago).
– They keep asking why im no longer interested. I answer honestly “lack of time”. The second to last caller said “why did you sign up then?”… first time ive hung up on a caller this year.
Its a cold calling operation style. No idea what the courses are like. But if they’re decent, why the need to deploy a team of under-average & belligerent telesales people?
i have signed up for the one month free trial in which i have cancelled even before the month is finished. i was told via email the the cancellation was successful and now after a few months i realize that they are trying to withdraw money from my account
I was about to purchase their courses and I saw on this page that shaw academy is a scam but I badly need access to watch their videos and download their materials about the courses I’m interested in but I’m scared to buy the access since I already saw your posts.
if it’s okay with you, can I borrow one shaw academy account so that I can watch and download the materials for free?
Please I really need free access to the lessons. I will not change anything from your account, I just want to watch and download the materials.
Thank you very much! 🙂
Wow that’s cheeky.
You don’t want to pay for the course material, and you want someone else’s account details.
What are you smoking. If you’re not willing to pay for it, then you obviously don’t see the value in getting accredited in a certain field.
I have been a full member of Shaw academy for about 6 years. They have never taken my money without my permission. If you click on the buy now, or complete purchase then you are giving them permission to take your money.
I also had an issue where they lost my track record of my course and when I emailed them they rectified it the next day.
http://chng.it/7W7gVrk9pb I was also scammed by Shaw Academy – found this petition online, maybe it helps if more signatures are collected. Also, it would be a good idea if media would make this website publicily, so that more people find about this fraud
Received soo many calls from these guys after i refused to give them my credit card details. i have told them many times before i am no longer interested with the course because it does not make sense for me to give my credit card details for a free course. they keep telling calling me every week from different numbers. based on what i see here, i made a right decision not to give them the credit card details, my question is, isn’t there a way to formally complain to the authorities in the country that its registered?
I fell for this one. I didn’t sign up after the free trial but they took my money anyway.
I am extremely dissappointed in Shaw academy. I regret giving them my banking details. This is a scam everybody. They keep deducting money even after you have paused membership. You try to cancel your subcription you get an error message. Call them the phones are not answered. Email them they notify you about booking a ticket for 24 hours. Please stay away from Shaw Academy do not fall in the trap, I fell in its a scam and want to take legal action as soon as possible!!!!
I had purchased a Lifetime membership by paying a lump sum to Shaw Academy several years ago. This was to access everything, courses, notes, slides assignments and final exam. Now they want me to pay for notes, slide show, assignments, final exam and certificate. This is not what I purchased from them as a consumer. Shaw Academy is fraudulent and not upholding what I had purchased from them. I am extremely shocked at how unethical they are!
I have received 8.
Calls in the last week alone from their telemarketers.
I keep telling the caller that I am not interested and for them to delete my account. I then receive an email from Phillip (Shaw Academy Privacy Team) saying the following:
“Please not to worry, we have already approved your delete request and it will take some days to delete account completely. ”
“But, you’ll stop receiving any notifications/calls within next 72 hours.”
But the calls are still continuing! Unbelievable.
BIGGEST SCAM! How is Shaw Academy still operating? They’ve billed me for nearly £250 already in 6 months and then deleted half my course, trying to convince me that I must have imagined completing a 3rd module and starting a 4th module. Then they tried to shut me up by sending me my certificate of completion, as if that isn’t unprofessional and fishy enough. Then I realised they weren’t going to let me cancel my subscription. I found out on social media that this company is FRAUDULENT and now I’m going to do everything I can to report them and bring them down.
They said the course is for free but they deducted my money…can I have my money back please
My case no. Your request 3185900
I wrote this email to dispute to get my full refund for the annual membership I have never made. and your customer support had made a bad experience for me.
Let me explain the timeline of how things happened
First, I took a project management test on the website and realized that they connected my data with a 3rd party website which sold to Shaw academy.
11 Jun 2021: Pick up a call from the agent name Lindiwe Feni the conversation was about a 14-day trial offer and ask me to complete the registration. I emphasize to her many times that I am currently studying other data courses, which means I can’t immediately start trial once she told me. Later she told me to do as a SPECIAL case that I have to apply for a course and will suspend my course till the day of my first lesson will be started. so I only know that only a 14-day trial that I accept on the day she recorded me. and the course will be started on 17 and 18 July (the day I book with her), thus the conservation did not make to commit agreement with any yearly membership purchase. and no money to lose for PM course and I will get a certificate after I have done with the course NOT CHARGE ANY MONEY. On the same day, 11 Jun – I register my account successfully and activate some transactions to check my credit card then I got my email that my account status was paused (I have this evidence also>> Pause date 11-Jun-2021 Resume date 08-Jul-2021).
14 Jun2021: Get another call from another Agent The conversation only he offered me some different privilege that HE DIDN’T EXPLAIN ANYTHING TO ME because I told him that I can’t talk at that time. BUT the 1-year subscription has purchased on that day!!!!
This is the explanation why I am not satisfied with the service with your customer support
About fixing a case that you miscommunicate with your user
and this may be wrong on management or your system that membership should start after 14 days trial but this is WRONG
and you take user’s money AWAY? this is a tricky way you to make with another member?
With my background in customer experience in a tech company, I understand the situation covid 19 that effect on organization strategy to monetize .but think about in the Education industry where people want to learn, you no need to force them to learn with you because If the courses are good enough you no need to handle this kind of marketing for your User.
Just let you and a big company know if your team insist to make the last offer like this
This need to be known in every EDUtech industry through my tech blog and FORUMS
I also write a report about this as the majority of cases that happened.
And please reconsider before this dispute will go unstoppable
The first solution that you gave me was lifetime access?
And I insist to get a full refund because I did not do something wrong and then
You gave me your good gesture to refund a partial amount of money
TO THE COURSE I HAVE NEVER LEARNT
This is doesn’t make sense
MY FINAL REQUEST IS A FULL REFUND
No need to learn anything from your platform
PLEASE RECONSIDER IT as your BEST GESTURE.
thy kept taking money from me and I got sick of it, I threatened to take legal action haven’t heard anything from them since or a payment hasn’t been taking out lets hope it stays that way.
Faithful B Maligmat
This Shaw Academy called me last June 21, I registered because they offer interesting courses and saying that I can try it free for 4 weeks,8 days later they charged a payment from my bank account. What a scam!
I cancelled my “free” trial subscription with Shaw Academy a day later because I didn’t find the content as interesting as I thought it would be. But by then they already had my credit card information and they proceeded to charge me monthly fees for 10 months before I noticed anything. I felt really stupid for not checking them before subscribing and for not checking my credit card bills, but seeing how many people got scammed I think they must be using many underhanded tactics, not just taking advantage of people’s naivete and carelessness.
I never answered their calls, and they did try to call me several times over the months. Is that a legitimate reason for them to charge me even though under my account on their own platform the status of my membership is Cancelled and there is no billing information? (All the billing evidence is on my side only) I am now trying to get a refund from them, but they are finally so conspicuously silent.
I wish I have seen this post before. After 2 days from starting my free trial. They have withdrawn money from my account and when I requested my refund they refused. They are scammers and we should all find a way to stop them once and for all. Does anyone know what if the best Legal way to do that? There must be a way to do it. It is not enough to post our experience here. There should be something that we can do and not cry about it
Same here. They called me back on an interest I signed up for graphic design program from 2 years ago!! I told the lady clearly I’m no longer interested and she keeps go on with the hot deal that ending today. So I asked who will be my instructor. She claimed that the instructor will be herself. So, I knew it was fishy so I politely ask for a moment.
I told her let me get my waller and put on mute. Then I hung up just couple minutes ago. She immediately called me back with another number as if she already knew the drill.
I am continually receiving calls from this company and have no idea why. In fact they are calling my work number. I have told them repeatedly I am not interested. I’m now just blocking each new number they try with. Only after looking up to see if it was some sort of scam did I find lots of complaints. Certainly would not study with them.
I feel dumb as. I see many similar stories here. They called me for 4 weeks trial and I said yes, then called me this morning to tell me I have won free 12 mouths membership, to which I asked many times how, and are they sure it is free? Then I had an email that told me I purchased that 12 mouths and they took 270 euros from my bank account. I would loveee to meet them in person, I want to know how to legally sue them and see them at court.
+44 24 7542 0779
+353 223 8759
Omaigod! That is exactly what happened to me just few minutes ago. Exactly the same tactic. When he start asking me the expiry date on my card..I was quiet for a moment. I quickly say that i’m busy with work at the moment. He responded by asking me if I was uncomfortable giving me my card details, and I nervously said yes I am. He then said that he will let me do the registration myself but I must do it soon as I have only until midnight to do it. so yeah its definitely as SCAM
I am glad to find this forum. They are constantly calling me from different countries like UK, USA, and Spain and sending continuous spam emails about free courses. However, I did not reply to any of them.
Good day, I am now totally fed up with the way Shaw Academy operates. They advertise free courses but then turn around and deduct money from your account. The consultant that signed my son up for a free 4 week course told me that they needed my banking details. I specifically asked her why they needed banking details if the course is for free and she told me in order for my son to gain access to the study material they unfortunately do need banking details but that they would not deduct any fees from my account. What a load of crap! The very next thing that happens is they debit my account. I immediately emailed them and told them I wanted to cancel the course. They gave me the instructions on how to cancel and that’s what we did. Low and behold! Shaw has been debiting my account ever since and all my emails have been ignored. I don’t know how to get them to refund my money. I want my money back. They really exploiting us poor people. Someone needs to put an end to this criminality and bring them to book.
I also signed up for the Shaw Academy course and a few weeks later I got a call from a guy claiming that he is my mentor. He said I’m gonna study for free and I was super excited. Then he asked for my banking details and I gave him even though I was hesitant but he kept on persisting. I didnt even study or attend any class and today money was taken from my bank account. Please help me out💔😭
Wow! All I can say is God is good!
I saw their ad on instagram and decided that I would sign up for the free trial. While completing my application I saw where they were requesting my banking information and that’s where I stopped completing the application form, I don’t remember submitting it because I was very reluctant to give out my banking information at the time, right then and there my mind changed completely from doing the “free-trial”.
Couple weeks later they called me and I told them that I wasn’t interested in doing the course anymore and that was it.
Months later they called me again (which is today, June 8), it was a guy on the phone, he told me that I was successful to do the free-trial and I could start as early as this week. He even went further to ask if I’m sure that I would be able to attend classes (I thought right there he was just making sure that I serious about doing the course), he asked me about the days I would be available and the time classes would be best for me so I thought maybe it’s legit. He told me that it’s completely free and I wouldn’t be required to pay a dollar but he needed my banking information to complete the registration process. He assured me that I won’t be charged, it was just to complete registration. I told him that I would have to get back to him with the information and that I would provide the information later (as I wanted to be sure that I wasn’t making a mistake). He then told me that the free-trial will be up in the next hour so I don’t have time and my registration would be cancelled so they needed the information now to get me registered immediately. I actually began to give him my banking details and something in the back of mind kept telling me ‘Don’t do it!’ I gave him the expiry date on my card then started to give him my card number but I told him an incorrect digit the number and he said that it’s incorrect so I started to call the card number again and my gut was aching and telling me ‘Don’t do it!’ and so I just hung up the phone right in the middle of telling them the card number then I turned my phone off, took up my laptop and started to google them and came across this website.
That was a close call. They called me back about six times since I hung up.
I registerd with them they deduct my money on my credit card but didnt sent me study materials.pls help.m no more interested nd looking for my refund as soon as possible .
I was called today afternoon and the person in call told me he will be helping me for the registration. So i apply for the 4 week free trial by providing the billing information (This is the worst decision i have made in this year). After successfully applied, another agent from SHAW called me again after about 30 mins. Then he just says i was chosen to have a free 12 month membership.
Then i just say thanks, i appreciate it! After that shaw sent me an email about i successfuly purchase 12 month membership, then i was like “WTFF???” Then my debit was charged for RM527.99 . At this same, i finally have a sense of being scamed so i found this forum.
I see majority of you unlikely to get the refund from them. So i instantly call my bank and block the card. And now it’s all depend on luck if i could get back my money… Shitty day
I think you all can rather immediately block ur card while the charges are still on hold than waiting them to refund
Hello! I didn t provide my bank details, only my mobile phone. Since then, I receive calls from UK, The Netherlands and Washington! I ve answered once, noone on the phone.
I am afraid they are sharing my personal data.
Any ideas how to proceed with them?
Pls my name is Akinola Abiodun I sign off for the 4 week free course of which I do not have time to attend , but my suppose is that on the 3rd of June 2021 Shaw academy debit my account 2007559842 zenith bank with the name Akinola Abiodun #16,475 of which I did not sign up for any payment course, I see this as a fraud and I want my money refund back to my account thanks.
Wow! So glad I visited this page. I literally got the call now and said I was not comfortable sharing my details over the phone. Have not received the email for verification. The call was from +44 1299 667517. Be careful guys! Never share your bank details with anyone!
Continuously spamming, sending unsolicited emails although I have not subscribed for any emails and unsolicited phone calls from different countries/phone numbers. Just because 2 years ago I subscribed for a trial period they started spamming me 2 years later.
Massive and agressive SPAM. Do not sign there any contracts.
AVOID THESE SCAMMERS AT ALL COSTS!!!!!
On the 26 May 2021 I signed up for a free trial as advertised on Facebook and Instagram including their website. The next day I received a call from one of their agent, he claimed to be my mentor and said he would guide me through the course however, he never mentioned anything about costs. He also promised to send me an email I never received. After the call I was charged an amount of R2 198,99. I phoned back the line +27 11 019 0060 immediately but no answer. After a numerus time of trying to get hold of an agent I immediately sent an email to Shaw academy support division with screenshots that prove that I was charged during a free trial I have not even started. I have been emailing the support division team for the past 6 days, I canceled the subscription and asked them to delete my account. I asked that they refund me. They have decided to ghost me as they are no longer responding to my emails. DON’T DO IT!!!!
Poon dek from Shaw in Melbourne rang my personal line and still talk big eg. His ego is so big and he doesn’t understand local laws. What a turd and I hope the fraud will get jailed. He even got the nerves to ring back a second time. Shaw reminds me of the faeces and crap i toilet. Someone please send them to jail.
I have received my first refund I want the last one now…. the money that they purchased first….thank you guys for the advice
They called me today with this same free offer saying I signed up in October 2019. A man by the name of Wayne Clarke called. The minute he asked for my card number I knew this could be a scam so I refused and cut the call, he laughed and said no problem. He was extremely persistent in trying to get me to sign up. After popping on this page im so grateful I did not give ny card number
I sign up for the 4-week free trial, few days after someone from Shaw academy called my mobile and insisted on the free membership also line was not clear. straight after I was charged 300 C$.
After several calls and emails they refunded only half my money.
Shaw academy just scammed me today I have emailed them I want my money back.
Please help guys
I sign up for the 4-week free trial on May 21st. The next day, a person name Tazneem Moosa (Student Guidance Manager) called me on my mobile. I have said many times that the line is NOT clear. The person insisted on the free premium membership. When I clarified if it is indeed free, the person said yes. Not more than 1 minute after the call, my bank account was charged with RM179.97 and RM348.02.
I wrote emails to Shaw Academy and the Student Guidance Manager an hour after the charges. They did not respond until today, May 25th, to ask if I have started the dispute claim with my bank provider.
At the start of the call, the person should have stated that the conversation can lead to an AUTHORISED bank transaction. They also should have stated that they will charge RM179.97 and RM348.02 to my credit card, instead of emphasizing that it is free.
I tried to call Tazneem Moosa on +44 1202 125164 but it does not appear to be a valid line anymore. Either that or they have blocked any incoming calls.
Do not provide your credit card details to Shaw Academy. If you have, blocked all transactions and request the bank to issue a new credit card.
So far I have only watched one video on Shaw Academy. I don’t intend to watch any more videos on Shaw Academy. I certainly would not want to have any certification from Shaw Academy that is not accredited or recognized.
I enrolled for a course that they said was no charge, but you have to insert your card details, they debited my account with R399, what should I do now? Cancel my debit card of just cancel the subscription?
My card was charged yesterday I am pissed my 69 dollars is out of my account those low life stole my money.
I want my money back, I did not give you any permission to take anything off my bank
There was a programme on BBC television yesterday reporting on these people , lots more folks lost money and as of now have not got a penny back.
I would suggest all 280 approach a reputable solicitor and take these scammers to court as soon as possible.
They called me and charged me a 4-week trial which I did not permit. It was 110 dollars. I demand a refund! They cannot do that with people who are studying and improving in life. I do not have the money to pay for the subscription. They charged me without telling me. Now, I want my money back! SHAW ACADEMY, you do not deserve to do this.
They just called me saying I will get month for free.then they want my account
Am cancelling my subscription now
They try to take money from my account today and they said the course is free
Hello. Shaw has continuously deducted my money since April. The description is partial payment which I did not sign up for at all. This hurts me and is uncalled for. Please, I want my money refunded and no more unnecessary removal of my money. Also, help me with the withdrawal of my card. No more access to it from them. Thanks as you act quickly.
Hey guys, Shaw Academy stole money from my bank account in South Africa. I honestly do not know anything about this so-called Academy, I never signed up for it either.
I paid over a hundred pounds for what was advertised as a life subscription where all the courses were free and this subscription could be shared with 5 other people.
The courses are not free, when you browse through them, it’s just an introduction that’s available and when you sign up to the whole course, it’s full price.
When I made the purchase I was unemployed and instantly regretted the purchase.
I rang the office several times that day and the next couple of days and was just told someone would ring me back and they never did.
I tried to get my money refunded via paypal and was unsuccessful.
Guy I’ve been scammed my money by shaw academy can anyone give me their number because I want my money
There is no way to cancel your membership. I emailed and phoned numerous times since December 2020 and NO ONE has gotten back to me, but I had a friend contact them to register and they called him back within 10min.
I had to cancel my credit card and get a new one in order to stop them from debiting my account.
This company should be flagged as scam
This guys are terrible and so far they are making me sick and am about to change my credit card because of them.
The same thing happens to me, I got to fool with free courses, after the next day. I started reading reviews and cancel my subscription. I thought I am safe and they won’t charge me with anything. I close the account that’s it! Then this month I got a deduction with my card. 🙁 Is that possible to get a refund from them?
i have just been scammed of my money from shaw academy now i want cancellation and i want my banking details removed from their system i have sent several emails to them but they say i owe money of which is not true the trial period was free and i opted out sooner now can anyone assist please
I saw this free online course at show Academy and I went for it but when I tried to login I had a network problem so I decided to leave it and one day other lady phoned me and told me To go ahead with this online course and she asked me about my banking details and to my surprise I asked her why she want to know about my banking details and she said she want to verify my things so that I can go on and do this course and I gave her everything and when I tried to login again I experienced the network problem so I did not go on with it so on Monday 26 April they took my money and I know nothing about it so please refund me my money today I want it they said it’s free online course so why do you scam me my money
I want my money back before the end of today please
Hey guys this Shaw Academy has scammed my money on money and I know nothing about it and I want my money back I cannot pay for something I know nothing about please refund me
i signed up shaw academy 3 month ago .when i requested for cancelation .but they are kind of froud they deduction 60 euro from my accounts i sent to them email once they reply issue ticket and subject will be resolve soon now almost 7 days .its horrible ……….and fraud
I signed up with Shaw academy for a free course and found the website and pop-ups very annoying. I decided to cancel straight away (within half an hour). I did enter my payment details as this was required. I had heard of Shaw academy and thought they were regarded similar to Coursera, so I saw no harm in doing so. After I cancelled my course, they deducted a dollar. That’s not much, but I never consented to pay anything. I went over the terms and conditions to make sure, and I could not find out why they deducted the dollar. Even though I cancelled, my profile still said my course was “scheduled to be cancelled” a month from now.
I emailed [email protected] te request immediate removal of my details, payment details and immediate cancellation of my course. I also requested a refund.
I noticed I had two missed calls a day later, one from the UK and one from the US. I also received an email from “Solomon & Office” that my request has been forwarded to the correct department and I would get a reply within 24-48 hours. I did receive the refund of $1 around the same time.
I hope this review helps someone in a similar situation.
Debbie ( Australia )
My daughter signed up for the Free 4 week trial and cancelled before the end of that time. Later she had money taken out of her account and when I emailed and requested a refund they have refused. They also said that they had sent numerous reminders and course content , none of which she has ever received. They target vulnerable people who are trying to improve themselves by studying and they have caused a lot of anxiety to my daughter. I have no respect for them at all and this is just a money-making scam an I hope they are investigated and held accountable.
STAY AWAY FROM SHAW ACADEMY
Shaw academy lured me into joining them for one year last year. Biggest mistake of my life. It promised the world. Education seemed the main focus…….. Well that changed within the first 30 minutes of me joining last year. I paid dearly in a time where I had 0 income. It became clear that all they are interested in is money.
DO NOT JOIN SHAW. Here is my experience.
I started my own business and wanted to learn more about social media…. Shaw popped up and I took the offer. Awesome I was all set. Pop ups everywhere. Click on them and money gets deducted from your account. I was so disappointed. I never used them again for the year that I “Paid” for.
I complained immediately and they gave me a so called 200 USD voucher to use at a later stage….. I then decided to just keep my mouth shut. After all I clicked on the pop up. Be warned there is no warning that you are about to pay. money just came off.
Fast forward a year of not using Shaw as a result of fear that they may debit my card again. I cancelled the bank card that they used to prevent them to take money.
Then the florist course popped up and I looked at all the modules and it was really awesome. Due to Covid I started a now flourishing business and this was set to help me. I was so excited. It was a sign in the universe….. so I thought. I mailed them and everything went very well. I started the course and really LOVED it a LOT. I completed the first module….. I passed assignment 1 and 2…..BUT could not do assignment 3 and 4 and continue to the next modules. I mailed them and they said they are working on it. Every mail I sent them had a different reason and offer to try and suss me to keep quite. The offers varied from 30 days to 90 days free trail….. But yet I had a “100 USD” voucher….. That does not exist. Shaw academy uses these tactics to keep people quite. Don’t fall for it.
How can you launch a course knowing that only half the first module is ready out of 4 modules.
I have done a LOT of research and found that this truly is a money driven business and not interested in education at all. I have reported them to the Department of Education in South Africa and I suggest that you take the time to do so if you are also effected by this business.
The excuses need to stop and real action needs to be taken. I have lost money on this. I thought it was my own stupidity but have realised that they are experts at camo. They are a wolf in sheep’s clothing. They ask for good reviews…… They block people when they are complaining…. Look at their Facebook page….. They have 1 400 000 followers yet no real comments and likes….. Ask yourself why. Bad comments are being removed and people blocked and banned. They say they offer social media courses….. yet they do not apply the theory of the real rules. I did many courses on other platforms that were truly amazing and I learned the basics of Social Media. I have honed my skills and if you look at their profiles etc warning lights should come up…. so many followers and so little interaction….
You have been warned. STAY AWAY FROM SHAW ACADEMY. I refused to believe that this is a scam….. Unfortunately I gave them 3 months of mails and communication and I have seen the light. I have all the mails and messages on mail as proof and can provide these if needed.
SHAW ACADEMY really is interested in you……. YOUR money.
SHAW ACADEMY! I demand that you stop deducting money from people who have opted to not use your services anymore. This is not okay. In this time of the pandemic, we cannot afford unorthorized deductions from our account. We all opted to study through Shaw because we wanted to upskill, not because we have money to waste on fruadulent claims. This is simply not okay. Look at the backlash you are receiving! If you don’t know by now how many people are unsatisfied by your services, it is about time you see it! No-one is going to want to study through this academy if they feel like they are taken advantage of. We do not deserve to go hungry because money is taken out of our account. We do not deserve to be in the dark because we cannot afford electricity. DO NOT take advantage of people who really want to further their knowledge- it is unfair. Pay backs the money you owe to the peoplpe who have had money ‘disappear’ out of their account.
This people are scams seriously like they took my money now I’ve been emailing them to refund my money but they are refusing.
Another victim here. Sometime in October 2020 I signed up for the trial. I did not really use it because the user interface was so confusing. I forgot to end the trial on time so they charged me before I had the chance the cancel. I asked for a refund but they said they could not refund because i canceled the subscription late. (ok granted.) but they told me i could have access for 6 months (which i was not nterested in nor did i use) and that my subscription was now canceled and that I would not be charged in the futur. Big was my surprise when I saw a charge this mont for 41 dollars. I emailed again for explanation and they said they would call me. I saw that the calls came from South africa and from dublin. I did not pick up becasue i was afraid that would have them get in my phone and get my info. so now i issued a complaint in paypal. lets hope i get my money back.
I just got a call today from a lady, her phone number is from South Africa. She literally told me exactly what am reading in this comments, she said the course is free for 4 weeks, plus certificate, the whole she told me was very interesting. Now registered first, like a long time ago, I’d forgotten about it, now she called and asked me to complete my registration, but it requires my banking details, I asked why do they need bank details while the course is free, she said “Because, people usually register so many times for the same course, so banking details are just activating an Account”
Guys how true is that, Should I close my Account before they take my money??
Those people are scammers,I reported them to my bank and we had to change my card so that they don’t continue with their debits,if you see this and thinking of signing up with them PLEASE DONT,look for more trustworthy ppl.
THIS IS A SCAM… I WAS CONTACTED EARLIER TO CONFIRM A FREE TRIAL, NO CHARGE WHAT SO EVER, NOT EVEN FOR MATERIALS. ONCE COMPLETED I GET A CERTIFICATE. I WAS CONFUSED BECAUSE I DONT REMEMBER SIGNING UP DURING LEVEL 5 LOCKDOWN. I WAS TOLD THAT I REGISTERED BUT DIDNT COMPLETE IT BECAUSE I DIDNT CONFIRM MY BANKING DETAILS. THE GUY THEN ASKED BUT I STOPPED LISTENING WHEN THE GUY ASKED FOR MY CARD NUMBER (16 DIGIT NUMBER ON THE CARD). I ASKED WHY WHEN IT WAS FREE, MY QUESTION GOT IGNORED. NEVER, EVER EVER EVER EVER GIVE YOUR ID NUMBER OR BANKING DETAILS TO ANYONE!!!!! THEY EMAILED ME TO REGISTER AND NOT TO MY SURPRISE I FOUND THE EMAILS IN MY “SCAM” MAIL. PLEASE PLEASE PLEASE READ SHAW ACCADEMY REVIEWS.
I’ve also downloaded the app and purchased subscription, it won’t allow me to cancel it.
I’ve tried and on the fourth step of cancellation, the page will stop loading. I’ve emailed them multiple times, again, no helpful response to my question. This has been ongoing, I’ve also received a phone call from ‘Shaw academy’ from United Kingdom, I live in Australia, they asked me a few questions and I told them the situation and if they could proceed with the cancellation, and they hung up on my face. Shaw Academy is a TOTAL SCAM. there needs to be legal action taken on this. As soon as possible.
Guys i want a refund but idk if I’m eligible… i cancelled my membership in Oct 2020, my account was apparently reactivated on the same day, they have been charging my account since then but bc i apparently reactivated it’s my fault…? Help pls 🙁
Well it seems that shaw academy could be committing some criminal acts and should be dealt with seriously.My experience I signed up for the free trial but did not pay it much attention. They deducted money from my account and when I ask about it A representative Mr
Mason by name told me because I did not cancel my subscriptiom before a certain time the money was deducted. He told me I could not get back my money and I told him that was unsatisfactory. I told him however to delete my info and I wanted nothing to do with shaw academy. He told me the subscription was cancelled and that no further transaction will take place. I stop recieving there msm messages thought all was well. Then this week an authorised withdrawal was made and when questioned the same response not able to refund your money but some foolishness about 6 months access when in truth you want nothing to do with them
This is not good especially since this money they are taking represents peoples sweat time and energy. It is clear to me now what they are doing base on the reviews of others. If you join the program and stay you have no problems
But they are using the free trial to lure people in .Take money from them and then possibly another time as they did with me
This is criminal and my pray is that the right people would get behind this and help shut them down or severely damage the trust that others may have less they become prey also
I signed up for their free one month trial. I gave them my credit card details which was not such a wise move I have to admit. From the very first day of my subscription they bombarded me with emails, text messages and calls ALL DAY EVERY DAY in order to persuade me to stay with them and buy more of their crap, which from one point turned to complete harassment. After I watched the first pre-recorded video (they call it a lesson but there’s no real contact with anyone, there’s no teacher and its just like you’re watching a power point with wikipedia information and a totally dull narrative voice
), I found out I’m totally uninterested and decided to quit. After 5-6 different steps that tried to convinced me not to do it, in the final step they offered me a lifetime subscription plus a graduation and a certificate from 900£, now only 50£! REALLY??? I cancelled my subscription today, and it is 6 days before my trial ending. My membership status now is: “Cancelation pending” WHAT DO YOU MEAN PENDING? WHY ISN’T IT AUTOMATIC LIKE IN EVERY OTHER LEGAL SITE? I also tried to remove my credit card info from their site (At that point I had already cancelled) and SURPRISE SURPRISE!!! MY CREDIT CARD INFO CANNOT BE REMOVED (as it can be easily done lets say for example in netflix). So, that means my credit card and money are at their hands, forever. After all this i was pretty alerted so i googled it and from what I’ve read here, I’m terrified. I ran to the atm in the middle of the night and withdrawn all of my money as I understand they’re no more safe. As soon as the bank opens I’m gonna go and block my credit card. I feel really lucky that they didn’t manage to rob me, I’m sure they will try to charge me as soon as they notice I cancelled. How do these people even sleep at night? STAY THE F*CK AWAY FROM THEM!!!
Those guys do not exist I think. They asked me for my card number and when I told them to ask my bank they cut the call. Sorry for you guys who have been robbed
Thank you for sharing your complaints. What’s happened with me is thanks again to God I did not finished my registration on the Shawacademy web page because I immediately understood that it might be a scam since it allow you to take 4 “free” weeks course BUT request your credit card details. Following that I received an emails asking me to complete the deadline registration. A week later I received a phone call from South Africa and the laid insisted on the I have made a commitment in attending the training. At that time I have already forgot about Shawacademy, so I requested them to send me an email. Meanwhile I went to the internet to check about phishing/scam and find your page…Again, thank you. I have tried to unsubscribe but their proxy that allow….
Deducting money while in trial period and not refunding. Instead negotiating for a deal and not fulfilling it.
They scammed me and they took my money 😠…I’m opening a fraud case against them
The lady from this accademy has been calling me non stop even if I drop the call. That showed me desperation n persuasive behavior in her. I been doing sales I know a person when is pushing. She had been asking for my 16 card digits n I don’t share that kind of info especially to unknown sources. I told her I was going to check out the accademy’s validity she than began to tell me that the 4weeks trial ends today. I told her it’s my lost the she dropped the phone.
Thanks to you guys I HV seen your complains n I won’t even consider. I did not even care about that free trial all I wanted is to study n pay my fees willingly.
Let’s be careful guys there is nothing for free.
Another victim here!
My membership ends soon but there is no way I can discontinue it. It requires me to cancel via phone but there is no one answering the call at all. Where can I lodge a complaint, this is so annoying!!!
I just started my so called “4 week free course “ and not even a day went by and Shaw academy too R500 out of my account. Couple days before a lady called me and told me the course was absolutely free and before you register it tells you on the website the course is free but then you end up being charged for it.
I’m going to take legal action and get my lawyers involved if I don’t receive my full refund
Has anyone tried to cancel the membership and they offered lifetime membership just for 49 pounds? would they deduct further? and how to solve it?
It a very nice information related to shaw Academy. Everyone will get help from this information. Thanks for sharing with us.
I’m just using the trial and later I received notification that my card was deducted of AED 959.88. I didn’t give approval for this.
How to get a refund from them?
Shaw academy took R400 from me this morning. I am getting my lawyer involved unless funds are back in my account
I registered with shaw Academy on 6 /03/21 for free trial course , but they charged £49.99 straight way from my bank I ask refund , they said it’s not free, but they can offer me lifetime membership, I cant not access my course at tall . It’s just scam
Hey guys, I was scrolling through instagram and saw Shaw Academy. Long story short found out I’ve been scammed by signing up with them and looked up for reviews about them later after I signed up. I know I’m 30 i should’ve done due diligence. They haven’t taken money from my account yet. I am on the phone now with my bank to report SCAM and to cancel my card so they can stop the transaction before it happens.
I got ripped off by Shaw academy too so don’t feel bad, I’m 62 and should have been more careful. Maybe Google
them before giving my bank details. They just wanted 1 dollar, then I could start the course and pay as I go.
Two weeks later they tried to take money off my card but I saw it in notifications so I went to the bank and it was cancelled .
The teller at the bank should have issued me with a new card but she just said ” keep an eye on it ” On the 15th and 27th of February Shaw academy took money again. I went to pay for petrol on the 27th February and my card was empty.
I’m working with the bank to retrieve the money now.
Bless you all!
To Rebecca who called and left a message re my post below… your number came up as ‘Hidden’ so I can’t call you back. Please try again and leave your number verbally. Or email me.
Alternatively – and this is for everyone – if you haven’t discovered the Facebook group ‘Original Shaw Academy / Scam Academy (no Shawa employees) – please join. The admins have great advice and resources to help you, and they are planning a mass email drop to the BBC on March 29.
(Also, if you put ‘ABC’ into the search bar, you will find a post from the reporter who I mention below. )
After taking two courses, In 2017, I bought a lifetime access membership that allowed me to access all courses, materials, and tests. I only need to buy the certificate, either digital or hardcopy. This year, I decided to take classes no for a certificate, just general knowledge.
I found that my account’s status is Active; the membership was changed to Winback 147 and didn’t show any course taken before.
I sign up for courses to review the new content, and I see website popup ads appear everywhere on the screen before, during, and after the lesson start. They are selling membership, materials, certificates, and diplomas at a separate charge per component (Access, materials, certificate, diploma, module 1, 2, 3, 4). This is not longer a course payment. Nobody knows what you have paid for and how they charge your account for. I really couldn’t figure out its new business model.
Their marketing behavior is aggressive spamming your emails, phone, tablet, and everything connecting device where you can see them.
I contacted customer services because there was a significant delay join and receiving each lesson on my 2021 MacBook Air. Also, I can see recording lessons on my iPad but never join the scheduled lesson.
Technically, this platform doesn’t work well on iOS. The only working well are the marketing links to sell what I already paid. Their answer was to download the Google Chrome browser to avoid this problem. They didn’t respond to anything regarding my membership.
I am reporting them to the following agency and invite you to do the same:
– For US only:
– Report international scams online.
Also, you can read the International Fraud Report here to see if your country participate:
2/3/21 Hello, I am requesting as a matter of urgency a copy of a contract or authorisation that your company deemed to be a legal decision to steal from my account!! This is called fraud!! I spent 10 minutes watching a video that was clearly a complete waste of time which was my decider to not associate anything about me with your so called training. Now after 3 months or whatever you swipe through my account & set up a regular withdrawal of an amount that is for what exactly,?? I want this whatever you have deemed to be an authority immediately sent to my email where I will gladly forward to my Lawyer. You will also be liable for all associated costs that are being debited in my accounts due not having funds to accommodate your theft. The longer you leave this the more costs you incur . Judging by the countless complaints & disgraceful reviews it is more than obvious how you are operating a scam & stealing so many others money!!
Hi fellow students. An ABC (Australia) reporter is doing a piece on Shaw Academy in early March. If anyone wants to tell him about their experience and would also be prepared to go on camera, please text me asap on 0422 109027, and I will pass on the reporter’s number. Or contact me on [email protected]
This is a big scam. They still debit my account 2 years after I cancelled my free trial. I don’t how such an organization survive by scamming unaware victims. I will keep looking for ways to get my cash back.
I never use my credit card I always use a debit card with no funds. but after 8 month my brother deposit some funds and in my cancel subscription they charged me twice in 2 days.
They are big scammer and now they are not replying. Biggest scam i evr seen in education industry.
So I signed up for the free trial and I called to cancel the subscription before the trial was over and low and behold about 5 minutes ago I go a text message and they tried to charge me $35. Thank goodness I always use a prepaid card for stuff I know I won’t renew, just in case I forget to cancel!
Signed up for a free 4 week course, had to give my payment details in order to sign up because after the initial 4 weeks it would go into rolling monthly payment.
A pop-up appeared asking if i wanted course documents, to which i selected no and now they’ve taken £44.99 from me?!
I’ve contacted them to advise of this issue and they’re refusing to refund me, instead they’re offering me an extension and free access for 3 friends etc etc
I just want my money back 🙁
I started to register in December, entered my credit card details, then decided against it, and didn’t proceed / never pressed ‘Submit’.
Next few days, I received a batch of emails reminding me to ‘complete my registration’, but I ignored them and thought no more of it.
A month later, AUS$70 was taken from my card. WTF!! So the algorhithms completed my registration for me??? Scary. I asked for a refund and was told I should have cancelled my subscription before the end of the trial period. But how could I, when I have never even received a ‘welcome’ email, a link to set up my account, access to a dashboard where I can do a cancellation!!
There’s been no further response from them.
Daylight robbery, or the shoddiest email sequencing ever.
Be aware that they will take money from your account immediately when you have inserted your card information and you press some button on screen!
With no warning!
And no refund!
— “This is highlighted during the sign-up and in our terms and conditions:
Digital content purchases: If a student purchases an E-cert or toolkit or any other optional course content from the members’ area, by checkout page or any other method like promotional emails, refunds cannot be provided without just cause, as defined by incorrect content or pricing.
Unfortunately, this purchase is non-refundable.”
You guys OMG im stunned after ready your comments. I browsed through their site a week ago. Today i got a call from a Chinese women telling me ive just won a free trial with Shaw and that if id sign up they would send me material and i can cancel at anytime before the trial expires but before she hung up she asked if I had a bank card so that she could verify my details. For what? Imagine!!!
Shaw Academy is a Scam
I had to file a complaint to my bank and block my card because of SHAW ACADEMY! DO NOT SIGN UP!
they said free trial and i am still in trial period they have charged me for USD $19.99
when i enquired they are telling it is for meterial
i never asked for meterial
it keeps poping up when i login to buy meterial
i click x on top
inspite of it they have charged my credit card
i have not authorized the transsaction
i want the refund
the classs are not that great
i suggest people go to udamy excelent course there and teaching also high standard in Udamy
this shah academy sucks
This company is a SCAM! Do NOT sign up with them. They will over charge you then they’ll ignore you completely! This company is shady AF!
I received a call from their employee named Imamali Sadigov telling me that I won a free trial for a month. I asked for official email they have sent an email with the link for registration. On they link it was also stating that it is a month of free trial and I do not have to may till March12. I registered myself, checked my account and I was not charged, YET. Next day after 2 am(!) I have been charged 45.5 from my account. When I contacted their customer service they have told me that course is not free, after sending the screenshot of their free trial offer they have changed the story saying that trial might be free but Certificate is not free and they have charged me for that. So I did not click or ask for any Certificate, in fact I do not understand how can I be charged for the certificate of the course that I have not even started.
This company is the shittest one I have ever seen in my whole life. Seriously. They mislead those purchase buttons and everything on their website and charge you 39.99$ or more suddenly. And then they never give you refund, instead they lure you into other class materials.
Once you insert your card details, they will find a way to misuse your card details to charge you more and more.
I have canceled my membership a few weeks ago and today I received a message that they charged me 0.50$ (GB)SHAWCOURSE. For what? Nothing. I already canceled my membership and they shouldn‘t just use the card details. They are just crazy about ripping your money off from your wallet.
Companies like this should be filed for fraud.
They charged my card $10.40 6 times in a row
I will despute it
Shaw Acedemy took around 500 euro’s out of my account. They refunded me €279 and kept the rest of the money. Therefore they granted me “lifetime acces”, which i didn’t want. This means that they stole around €300 from me. They keep on sending me the same email about ‘not being able to give me a refund’. It’s an absolute scam. This is an issue that should be dealt with
I’m studying with shaw academy but now lately I can’t login it kept saying unfortunately shaw academy has stopped and my problem now is that l’my far behind
They responded when I complained last month, refused to refund me, and promised to compensate me with 6 months free trial. This month they have deducted my account twice already. Now nobody is responding!!!
Hi everyone – cancel your cards and report to your bank- Luckily I read this forum and got onto my bank before too much damage.
The dark UX used to get you to sign up and hand over your details coupled with the inability to cancel your membership is nothing short of fraudulent.
I hope more can be done to stop this shonky provider!!!
I joined up 4 weeks ago. Once I was in I realised something was wrong so I cancelled my membership and didn’t give it another thought until money was taken out of my account of the weekend. I have rung my bank and have put a report into the fraud department to try and get my money back. I also tried ringing Shaw academy but keep getting an out of office msg, even though I’m calling in office hours. I have also cancelled my credit card so that they can not take anymore. Scum.
I just one video, then send me numerous emails stating that I’m owing them R300. 00. I left an email on their mail address several times still no reply, please anyone with information on how to contact the CEO please help
Scam of a company. I was charged for a free trial of $62 and they refuse to refund me as I cancelled straight after they took payment out and they keep offering me free courses. Don’t waste ur time with a fraud company. I’m still trying to get my money back and I won’t stop till I get it
Everyone that has been scammed and had money deducted. Report them to your banks fraud division.
If everyone does that then surely an investigation will or should take place world wide!
Even if you didnt cancel.
They should not just continue to deduct once you have completed the so called free coirse.
It will be interesting to know which areas everyone is from that got scammed.
Also how much money have these people made out of scamming people all over the world. For how many years! They caught me and deducted before the end of my trial.
WESTERN CAPE SOUTH AFRICA
Areli Valdés Ciprés
I took a free trial & cancelled within the free trial period. I have since been fraudulently charged twice for the amount of $34.00 & despite my emails requesting a refund & pointing out that my cancellation was within the free trial period. I have had no response from Shaw
I was lucky to have not entered my credit card details as I was suspicious and read reviews of Shaw Academy. I stopped my registration but I immediately had a phone call two minutes later (in the middle of the night) the number was a UK number so I didn’t answer.
I have been harassed by Shaw Academy for over a week with them calling throughout the day and night and constant emails. I blocked three of their numbers but they are relentless.
I replied to four of their emails and said I would report them if they continued to harrass me. It didn’t help.
Please don’t sign up or provide any details to them if you are considering them. They won’t leave you alone and have no respect for anyone.
I took a free trial for the bookkeeping course & cancelled within the free trial period. I have since been fraudulently charged twice for the amount of $41.99 & despite my emails requesting a refund & pointing out that my cancellation was within the free trial period. I have had no response from Shaw.
Never heard of this company, then suddenly receive a spam text message. Where did they get my phone number. I’m not even in that country. There’s no way I’m clicking on any of the links. Scam/Spam text message!
Shaw Academy is a SCAM
I registered on 21/12/2020 and they already charged me 240AUD before 14/01/2021 when I was in trial period . I filed a transaction dispute with the card-issuing bank on the same day, and have been communicating with Shaw Academy for two weeks. 29/01/2121 In the end, they said no refund and provided free lifetime membership. I could not agree, and forwarded all the dialogue to the bank. I won’t give up, keep ing send the email and post every consumer review website
What a scam! 🙂
So, I subscribed for a course with 50% off. The course is divided into 4 modules. So, I get 2 first courses (4 weeks) for free and, if I am still subscribed and I enjoy the courses, I buy the rest (another 4 weeks) for 49.99.
So, I thought that I might buy the all course, for these 50 euros.
They have charged these 50 euros, and I tried to unsubscribe my membership (since I am not interested in any other courses), which was almost impossible.
They charge me additional 25 euros. (30.10.2020.)
I sent them an email asking why in the world it happened. They reply that I have not unsubscribed in time and they give me a woooonderful gift – access to courses for additional 6 months.
If these guys are so skilled, they would notice I have never even checked anything more than the first module. Alright, thank you for the gift.
They wrote “we also confirm your membership is scheduled to cancel after the extended membership period THUS ENSURING NO FURTHER PAYMENTS WILL BE PROCESSED).
30.01.2021. -25.00 euros
31.01.2021. -25.00 euros
Again, I am sending an email full of rage why in the world they charged me.
I received a reply that my subscription was cancelled after the renewal due date and the pending due was never paid (?? what about 25.00 euros I paid in October then?) even after repeated reminders for the failed payments (never received even one).
They have re-activated my membership with a REDUCED MEMBERSHIP COST (?????????????????????? reduced??)
Also they mention that they would not be able to refund as my account was still active – I haven’t opened the account since October..
Again, they are ensuring that no further payments will be made (and what about the “reduced cost”?????)
So guess what, I am not getting any refund, they are providing me extended membership access and will probably charge me again!!!!!!! :))) yay!
Going to the bank today and will try to manage any actions against this fraudulent company, since I am not the only person with this problem. Wish me luck!
This is a real scam company. They called me and advertised a free trial if cancelled within one month. I cancelled at 10 days and they billed my card for $39.99. (Jan 30th, 2021).
The company should be ashamed of itself for such blatant cheating!
I listened to one lesson but Course content was very poorly presented compared to say Udemy etc. therefore I cancelled.
I would like to get my credit card refunded.
I looked at a link for more information, input my email, then discarded process without finishing. Since then I have been bombarded with emails (almost threatening tones), had missed phone calls and messages, even though I emailed them twice and said DO NOT CONTACT ME! It’s obvious if I was interested I would pursue this. Last message to them was that I’d take action if harassed further – yet I get ANOTHER email today. It’s disgusting to be constantly harassed when I have been clear in my views. Maybe a lawyer needs to put them in their place.
Cancelled a course months ago and suddenly they ha started take out fees every second day. No rely to my email about this apart from their automatic we will get back to you
Yoh Shaw academy is the biggest scam they took my money R499 September 2020, now today January 2021 they took money again R299
Please help how do I stop it
I saw a Forensic Psychology course advertised on Facebook which was advertised as “was $69.99, now free”. After clicking on the link, then looking into the sign up prompts, I discovered it wants credit card details which I didn’t provide. I also noticed that their website mentioned nothing regarding course accreditation. I guess the golden rule is to work on the premise that nothing is free and to never provide credit card details without proper research.
I had never been to their website before receiving an email telling me to complete my registration. I googled them instead of clicking any of the links in the email and came across this information.
Shaw Academy offered me a free trial and I have cancelled before it ended but I got billed anyway, when I emailed them to demand a refund, ‘George’ said they can’t refund because my membership was not cancelled during the free trial but they’ll give me a 6 month free membership as apology for their inconvenience.. Shaw is a big scam
Shaw academy is fraud and scam i signed up last year they told me that the courses are for free then they asked for my banking details i asked them why they told me to make my application proceed and protected then i provided them they withdrawn 399 then they wanted to withdraw again but i visited my bank to stop it from withdrawing my money so even now im still working on getting my refund
Well I have scammed too. Firstly, it was the matter of after signing up for the free trial, they sent a pop up that when I tried to avoid, however according to them I agreed for them and purchased a whole toolkit for R499. Just like that my money was gone.
I laid a complaint via email and they said they couldn’t refund. And the lady, Pierre as I’d like yo also single her out said that as a valued customer they will provide me free subscription until 10 February 2020 and that my subscription was from that moment cancelled and I will not be charged any further for anything, unless I reactivate my account, which I clearly did not.
But to my surprise I was charged on the 30th of December 2020 for my monthly subscription and when I laid another claim via email another lady said that my account was cancelled from July 2021 which was not mentioned in the first email and that she was sorry I was given the wrong information as if it was my fault. So yeah there you have it, I have been scanned a total of R900 now and I plan to go have my card blocked.
I am planning to sign up but after seeing these comments I change my mind. kbye! thank you
I was also scammed,i only made an enquiryf and they asked for my banking details.two payments were deducted and i have been battiling to get my refund.
I saw the ad for a free online photography course, free for 14days and signed up. I watched the first video and clicked the next module out of curiosity. There was a one-click payment in small font in the pop up along with other content. This was sneaky. I clicked it accidentally and it took money from my debit card. I asked for a refund several times and they are not interested in refunding me at all, instead they gave me 12 months validity. I have emailed them again. In Australia there is a 14 day cool off period for any online buyers to report issues and get a refund. Same in Ireland, where the company is. This is not moral of the company to ignore my requests. Now when I see this portal I see that many Australians are affected already and many will be affected by this company. We need to do something about this.
If you sign up with them! Know that you will be left needing to block your credit card and get a new one from the bank. They will continue to debit your account and you will be the fool. Don’t sign up and if you have cancel your card now. Its the only way to stop them taking your money. You will fight them till you blue in the face trying to get a refund. Save yourself and block your card and pay for a new one. This is the only proper way to be safe and stop all future debits.
they got me in by saying 4 weeks free , then while sign up they ask the credit card numbers and when i asked why you need the credit cardit if its free , they replay ” to avoid multiple free courses” after i give the details on the 1st day itself they take money from my account
and i am thinking to call my bank to stop my credit card because of them
My account was debited for 2 amounts after I clicked on Get Materials……I was not expecting to pay! I have mailed their support line and no response
I am also the person who has been scammed as similar to those of guys. Everybody told their story and still the company is deceiving thousands of people daily. Is there any way to file against this company to shut down the website so that in future no one is scammed regularly like this? Why this website still existence even though having high customer rights in USA, Canada, Australia and many more. Can anybody has thought about this?
I signed for free Trial (4 Weeks) today. I got PopUp (like a 1 Click-Payment) for 39,99 Euro. I pressed the buttom X to avoid this Popup, but Payment (PayPal) went through (how tricky they code it, I don’t really know).
I contacted billing(at)shawacademy(dot)com but got no answer yet. After Reading all this stuff what they are doing for customers I am not sure they will give me my money back. They try to earn their money trough such tricks like One-Click Payments, but not providing good services to us. In my Point of view the Page of Shaw Academy is realy bad. Its so difficult to find something there. I am not installing the App because people writting about, its so hard to get rid of Payments if you have this App (its difficult to cancel the contract if you downloaded this App).
And this petition there (against Shaw Academy) and collecting of signatures against them is GOOD and I will surely take a part in it.
I know may be I write my feedback to early, but I found no information that they pay money back in such cases. I will not get it, but I want give to everybody this information. If they pay my back I will change my Feedback and tell it everybody.
Unbelievable how the system protects fraudsters like this. Signed up for a free trial, cancelled on time. I followed the expiry date on my dashboard religiously, amd even asked questions via email. As the course was not what I wanted, I cancelled. I Had to cancel by following a tedious and drawn out automated telephonic call process that took forever, but i persisted right to the end. Received email to say “Sorry to see you’ve left us”, got spammed for a further 4 months trying to push for a re-activation or buy a certificate or something . All of which I just ignored – six months later they are debiting my card. Not once but two months in a row!
When disputing this with them , you get blanket and inappropriate or indirect responses which fail to answer your sepcific enquiry. On top of that they have re-activated my account and I am being bombarded with spam. I am laying a charge with locals ombudsman and have disputed with my bank. I have no idea how long they plan to keep debiting my account as they don’t respond to my question around this.
STAY WELL AWAY FROM THESE GUYS. And yes, the seminars are def not live, it’s obviously pre-recorded and the messages are monitored separately.
Just wanted to register with them but through reading all these negative comments, I quit!
Larry R. Long
i have my certificate for finishing module 2 I am ready to proceed to module 3. However I am locked out. I have an active membership which should at least make it possible for me to finish the course I am currently working on. (professional Diploma in video Production and Editing). I have registered several other concerns, but they have not been addressed. I have made these concerns on the hub where you state that Shaw Academy wants to help.
DO NOT TRUST THIS COMPANY
In short, if you sign up with Shaw Academy, be very aware of the following:
– You CANNOT cancel easily. When I tried, I had to proceed through multiple screens trying to convince me not to cancel. I was on a free trial, with weeks before my trial was up, so I didn’t think much of it. But by the end of all the button pressing, I had to call a freecall number to officially cancel my membership. This is very poor customer service
They even charged me for accepting course materials. Believe me – THIS IS A BIG PROBLEM. First, a big pop-up screen appears and I couldn’t find a way to close it but to press the big button in the middle. Apparently, this constitutes an “acceptance”, in their eyes, that you will pay $60 for the materials. Secondly, even if you don’t access the materials – and I NEVER did – they don’t care. You clicked a big button and now you’ll be charged $60
This is shameful and I will continue to request a refund, despite their insistence that I am not entitled to it.
How is it this scam continues to be perpetrated over several years?
As with most others I was sucked in to what I thought would be a risk-free trial via a Facebook ad.
I was soon scammed by an accidental one-click purchase after being inundated with promo spam messages.
I am still trying to get a refund from them, and they make it almost impossible to cancel membership.
I am leaving reviews wherever I can, but if anyone knows a more serious way to have Shaw Academy shutdown I would like to hear it.
Wow almost got scammed…stopped at the enter credit cards section. Luckily I found this online. Thank you.
1 text and 3 international calls so far in 2 mins… which I’ve ignored
SCAM. I blocked my credit card immediately and now in the process of asking for my refund.
I signed up for the free trial… sounds familiar right?
within 24 hours I received 7 emails, 5 text messages and 2 phone calls.
I took two classes, both were sub par.
less than 2 days after signing up I wanted out. After clicking I want to cancel my membership through 5 seperate screens I was informed I needed to call up to cancel.
How are they possibly still in business? I implore anyone who has had these issues to make as much noise about it on as many social media formats you can, this company needs to be shut down.
Udemy is a better option, 1 course, 1 payment, no hassle
Unfortunately I also fell for the free trial story -3 amounts immediately – R10, R499 and R499. When I contacted them they told me that the amount to be charged was shown before confirming the payment. NO. However, for the amount I was charged – they graciously offered a complimentary 3 month trial membership – complimentary? I paid for it !!! And the course I wanted to try is a one month course.
Can’t believe they get away with this. I cancelled on the last day of my free trail, yet they still took the money out of my account the next day. Customer support ignored my first 6 emails. Then finally got back refusing refund but offering free access for 6 months. I do not want access to any more courses. I just want my refund. Since starting to look online I am shocked at the number of complaints against them. Hopefully I can get my refund sorted.
The BEST SCAMMERS ! I am always very careful and I never got caught in a scam in my life. Well, there you go, 100$ in the trash. But it could have been a lot more if I hadn’t deactivated my credit card!!
So, what happens is ; you give your card infos to get the 4 week free online course you want. Everything is great. They tell you you can cancel your subscription at any time and that they can even warn you before the deadline! How sweet of them! Then not long after you get an email, or should I say a ton of emails, but one of them in particular has a “Get your materials” button. So you click on it. Nothing happens. Oh well… In another email, there’s a “E-certificate” button, so you click on it, nothing happens. How weird ?? Well surprise surprise mofo, I check my bank account app later that night and what do I see ? 2 x 49.99$ charged on my credit card, of course. I write to them saying I have no f*cking idea what this charge is about and that I want a refund, I don’t care if I have to cancel my whole subscription, I want a refund, right ? First, they call me. I explain and the guy who barely speaks english (I speak french so even harder to understand a single word) seems very understanding of my situation and seems as if he’s going to refund me. I’m glad, but later the same day I get an email from another employee saying that since I now have access to the material and the certificate (actually only the material was available to download), it is not refundable. F*ckin wonderful!
Well that ain’t all folks. The next day, I listen to the first class since they are SHOOTING emails at me to do it (I don’t have much to say about the class in itself, it’s like some wikipedia info on a powerpoint with a boring and not so understandable narration). Anyway, a few hours later, I get a phone call from them saying they are not able to charge me the 69.99$ on my credit card. Oh really ? oh I’m so sorry that you weren’t able to steal me properly. It was indeed a good call to deactivate my credit card as I was feeling this wasn’t legit. I told him on the phone again that I would like to cancel everything and get a refund for the 2 x 49.99$ that I never agreed to pay. He said sorry, we can’t do refunds. What a great experience, I have learnt to never put my card infos online, ever. EVER again.
I saw a course from Shaw Academy and wanted to sign up as it said some classes were free. Just before I signed up I got a text to my phone with a Warning message from Shaw Academy, saying that I had not finished signing up. That’s when alarm bells went off for me that it didn’t sound right.
I also got an international phone call to my mobile straight after the warning text.
In the middle of the night I got another international phone call.
In my email I got several emails saying I hadn’t fully signed up yet, from at least 3 or 4 separate people from Shaw Academy. Even one email from one guy said he spoke to me on the phone (I have not answered any phone calls from them, I have blocked all their numbers)
This business’s marketing is so unscrupulous. They advertise a free trial. As soon as you watch a recorded lesson they charge you – ITS NOT FREE AT ALL. There is nothing that alerts you to the fact they are going to charge you.
Contacting their support is useless – arrogant and NO IDEA of customer service.
The first three modules of the course where fine, and I figured worth the money. But module 4 was a disgrace with lectures being interrupted by audio issues (given that it’s a recording, they could have fixed this).
They continued to charge my expired credit card, no idea how that is legal… (My bank only said if the card number is the same some merchants can do this.)
When trying to cancel my membership, they asked me to call a number during business hours to confirm my cancellation – for a course that is entirely online, this is completely unacceptable. I’ve emailed [email protected] and blocked my credit card until they confirm my cancellation.
Shaw Academy processed an unauthorized charge on my credit card today. 🙁 They took the payment without my knowledge and I don’t even know what it’s for. 🙁
This thieving company should be shut down. How are they allowed to operate? I hate Shaw Academy, they won’t stop calling me even though I’ve told them multiple times to stop. Don’t give them any of your personal information, you will regret it!
GUIDE TO BLOCK SHAW ACADEMY FROM YOUR PAYPAL ACCOUNT (feel free to share this around):
1. Login to Paypal website
2. Click settings (the gear shaped icon)
3. Click the “Payments” tab
4. Under Automatic Payments, click “Manage Automatic Payments”
5. Click on “Shaw Academy” (and any other websites you don’t want to be able to take money from you without consent)
6. Next to where it says Status: active, click “cancel”.
This will stop them stealing from you more in the future.
ShawAcademy just scammed me. I have canceled my subscription for trading course. But, they charged me and took money out of my paypal account. Also, I did canceled my arrangements on paypal, but functions there seems don’t work and they guys in PayPal are giving me hard time as well, I have opened a case in their centre, few messages and they closed it. In fact I don’t know what to do
So after around 50 missed calls in 3 days, I finally answered to one of them. The lady starts off by saying that I had won this prize that was only given to 100 people and that my course was completely free but to just get the free course, I had to show my identity and enter all my credit card details. Sounds totally legit…
Obviously, this was a scam and I just ended up messing with them and hanging up but please do not be fooled by this!
I purchased a full lifetime subscription in early 2017. A little later I noticed that the lifetime membership had not been applied to my account. At that time the full lifetime membership was around double the price it is now, and included all assignments and all toolkits. When I contacted them then they ignored me and did not ever respond. I recently decided to complete another course with them, and noticed the diploma in graphic design that I had completed was no longer shown on my account, and my account STILL does not show as a lifetime member. I contacted them about this again, and they said they have no record of my competing the diploma, so I sent them chippies of the pdf certificate and my results, so far their response has been that I will neef to redo the course. They have also not addressed the lifetime membership, and, as far as I can tell, are currently ignoring me. I am in contact with them via email and Twitter. I have provided chippies of my receipts and the advertising showing the inclusions of the lifetime membership at the time I purchased it. I am now taking it up with the ACCC, ICPEN (international), and BBB (US), and suggest anyone else having trouble with them should do the same.
They are scam, I was convinced by their promotion that I will get 4 weeks trial period with no charge. But then, after 2 days registered, they charge my credit card almost USD106. I already cancelled my membership but it is still pending.
Shaw Academy charged me over $100 for a membership when I was in my first week free trial. When I requested a refund they deleted my account on their website and they still refuse to refund me. They steal money from their customers and treat them horribly. DO NOT sign up unless you are ready to lose money!
HORRIBLE HORRIBLE HORRIBLE. JUST DON’T DO IT GUYS!!
I found these guys through an advertisement on Facebook. It seemed interesting and decided to give it a go. BIG, BIG MISTAKE.
They were blowing up my phone will messages several times a day. That was with notifications, marketing materials and other irrelevant crap.
Had phone calls from them going well and truly into the night. I believe that latest one I got was 1am, rest assured I told them off. Now, there was also a call I got from them about 3 weeks into the thing, the guy was stating they were upgrading the account to the best package with all these certifications and other crap that I never wanted nor asked for. Had to make it VERY CLEAR, that I DID NOT want that crap. Though, they kept trying to up-sell it.
If you’ve made it this far into my review, the worst is about to come. YOU CAN NOT CANCEL. That’s right, you can not cancel once you have signed up. They have the option to cancel in their online portal, HOWEVER, it leads you in a loop. 5 steps of “I want to leave” and “please cancel”, then the last option is “sorry we are unable to cancel. You need to contact our team on ___________.” I tried doing that, calling the number and they didn’t want me to leave, instead they tried to offer me extra packages, deals and other garbage. They do NOT seems to understand the words CANCEL and NOT INTERESTED.
A truly horrible experience. DO NOT DO IT.
I signed up a few years ago. Enrolled in a number of courses during that time, changed from premium to lifetime, firstly – when I signed up you could get two people to study for free, this changed with no warning and no notice. They simply changed their terms without notifying anyone………When I changed from premium – I requested a refund for that subscription as I was now lifetime – they refused so I paid for both……..a year ago I looked on my dashboard and all my previously completed courses and the material (including videos) is gone. I also was part way through a few other courses and those are also gone. You can email to your hearts content, query on FB etc – nobody bothers to reply to any queries of any kind. While the courses are good, the charging and customer care is appalling
I enrolled once for trial and they said its free, months later i got a notification that shaw academy took 10usd and after I emailed them, I got the refund. After that I cancelled my courses and my membership. But few days ago they took almost 100usd from my bank account. I’ve sent them emails but still no responses. What should I do, I’m tired of this, I mean why did they do this to us? Is there anyone know Shaw Academy phone number since they’re didn’t respond to my emails?:( Thank you
I signed up for a 4-week free trial account with Shaw Academy earlier this year and have already cancelled the account within 4 weeks.
Because it said it required no cost for the first 4 week and I have found the content quite interesting, I assisted my sister to sign up as well and used the same bank account. But we decided to cancel both accounts in the end before the trail finished since we didn’t think that we could learn much more from their courses.
Emails received from them later on, which had confirmed that both accounts have been cancelled in early April 2020. However, I was charged for $140 AUD ($35 × 4 payments) on 24/11/20 and 25/11/10. There is no point that you take such an amount of money from me after over half year of cancellations! They are such a scam and dodgy company, have been using the opportunity of COVID time to lure you in.
I emailed them a week ago but still haven’t got any reply yet. Please give my money back!!!
I opened an account with show academy while they offer a free course but on that time they ask for account details. After finishing that free course I deactivated my account. Today, after 4 months of deactivating my account it deducted total of $70 AUD from my account without notifying me.
Stay Away from these guys …signed up for a free trail course ….never got the course and now my account has been debited . My Free trial is still active and they taken my money for something i never got or used .
Wont let me remove my information and now have to go the bank to try and reverse the charge . Complete Scam …Do Not sign up for anything they offer . So Sorry I ever heard of this cancer academy.
Do not use Shaw Academy! None of what they offer is free.
I was targeted with add for free 4 weeks of knitting (a very new COVID hobby), I clicked through and signed up. The course is not free, they charged me $59.99 for resources immediately and up front. I cancelled my subscription straight away, fearing for my bank balance.
Beware – the site is designed to make you click on things which generate a payment. It is an absolute scam. I doubt the educational outcomes even exist.
Dealing with customer service to get a refund is like being part of an endless marketing wheel – at every step they try to upsell you or convert you to a different (and no doubt more costly) plan. It is relentless, unempathetic and deeply manipulative.
Save yourself the pain and grievance. Just go on YouTube to find what you need, pay nothing and enjoy your time. Don’t get caught up with these terrible scammers.
I signed up to try and evaluate Shaw academy as a learning platform for my company but the day I signed up for the free trial, my credit card had money deducted. I have been emailing daily and sent proof by email that no purchase was made, that i have been charged twice for the same course ‘toolkit’ that I never purchased – and have not yet been issued any refund. Shaw academy is a scam. When you sign up they mention a ‘free trial’ and ask you to sign up for free courses. Then they will deduct your credit card for the ‘course toolkit’, not issue you any invoice or receipt. It’s a FRAUD. Customer service mentions refunds cannot be issued as the Shaw academy only aims to cheat you of money. Do NOT sign up. It is NOT free. Beware of providing your card details. I would definitely not use this as a learning platform and recommend you to stay away from their website.
Shaw academy is a scam. When you sign up they mention a ‘free trial’ and ask you to sign up for free courses. Then they will deduct your credit card for the ‘course toolkit’, not issue you any invoice or receipt. It’s a FRAUD. Customer service mentions refunds cannot be issued as the Shaw academy only aims to cheat you of money. Do NOT sign up. It is NOT free. Beware of providing your card details. I signed up to try and evaluate Shaw academy as a learning platform for my company but the day I signed up for he 30 day free subscription, my credit card had money deducted. I have been emailing daily and sent proof by email that no purchase was made, that i have been charged twice for the same course – and have not yet been issued any refund.
ok, so I got into academy by signing in for free trial, got charged and did no t get my money back, and instead got my “life time” free of charge account. Person I spoke to – Ross- said that I will not be charged because my card information was taken off the webistie.
YET TODAY I WENT INTO MY BANK ACCOUNT AND SEE THAT I WAS CHARGED FOR SOMETHING THAT SUPPOSIGNLY SHOULD BE FREE.
DO NOT RECOMMEND
They never cancel you account..period. It doesn’t matter how bad you try to cancel it. They just won’t. When asking a refund they will tell you some crap about giving you the entire course for free. I dread the day I ever hit the trial button. No phone numbers. No way to remove your cards no refund. They are a scam. I have been trying to cancel for the last six months. Never took a sigle course. Nothing. THEY WILL CONTINUE TO TAKE YOUR MONEY.
Be Careful! They are SCAMS! STAY AWAY from them!
They offered me a free trial of 8 classes and I accept it. They asked for my credit card as well. I started to attend the lessons but somehow I clicked by mistake a pop-up banner and without to be asked i was charged 35 euro, I ‘ve just checked some days ago my bank account and noticed it. I sent them immediately an e-mail and asked for refund. Apparently they refused. They want to steal your money!
I have cancelled my subscription even before the trial period ended and made sure they know I didn’t have time to study that’s why I was cancelling. But I was surprised when my credit card was charged $70 after 2 months from my last contact with them. No notice at all. I emailed them regarding this issue and asked them to refund my money. It turned out, they reactivated my account without telling me. Their support center replied and told me they would call me within 48 hours to resolve this issue. But I never did get a call and a refund. I didn’t even receive my e-certificate which they promised me after failing to refund my money when I clicked the “get your tool kit” button that didn’t say it was to be paid. They just told me to click it on the first day of my subscription. Apparently, it was a one click purchase. Anyone here who can help me? I really need the money to pay for my house loan. And I am being honest here, I haven’t been receiving any services from them since the day I cancelled my membership. I didn’t know they would reactivate it on their end without telling me.
This Shaw Academy is complete scam and fraud. They call me 10 days ago and offerred me for free eportal and certificate if I start my trial again. They even send email for the same offer. As soon as I login and check the portal and click on the course, I got the message that my card has been debited for $59. I was totally shocked and tried to reach out them on the same number from which I’ve received the call but it was on voice mail. Then I send them email and open case on their website. And for last 10 days , I am keep asking them to refund my payment. However, the only response I get is that they will look into it. Please don’t fall for those suckers as they only rip-off your money. Also, change your card immediately to avoid loss of money in future
Trying to cancel my membership. Called the number and the only thing I get in a automatic message saying put in my student number and hit #. So I do that and I’m told the number is wrong.
So I can’t cancel the membership. And now I’ve got to contact the bank to prevent anything happening past the trial membership
They charged me despite confirming my subscription was cancelled during trial period.
They now refuse to provide any refund.
They are BIG FRAUDS
Absolute scam! They charged me for the course I didn’t even choose, then claims that I opened the module with that money and I have to study it and refuses to refund me, even though I never wanted to have that course in the first place. I’m going to fight for the money they stole from me.
SCAM & FRAUD
I signed up for a free course and a few days later I cancelled it because I didn’t have time for it. It was a free course but they asked for bank details which I had foolishly provided. I received a mail from them confirming they have cancelled my subscription and I will not be charged anything but a month later they charged $70 from my account. They are not responding to emails and I cannot get through their contact number. Please don’t fall for these thieves.
It seems people read the reviews after they have gotten scammed, rather than before. Unfortunately, I was not an exception.
Yesterday I was charged by SA straight after I had signed up for 4 week trial, both for the allegedly ‘free trial’ and the course material which I did not buy.
Due to SA refused to refund the funds, I have no choice but to report them as a fraudulent company.
It would be best for these scammers to start their own courses as they might come in handy when looking for a new job.
I signed up for a free four week trial with them and later on discovered that they are a complete fraud! Upon registration, they already requested the credit card information though they promise no charge will be made if cancelled within 4 weeks, which is what I’m intended to do. But on the night of registering for the trial, I was charged $40 to a tool kit that I was never agreed to. So I emailed them for a refund, but only to get a response saying the tool kit is activated right away to it’s not available for refund. However up till this day, I still have not received all the information that they claimed to provide in this tool kit nor any refund. Secondly, during the middle of the second trial week, my account was charged another $99 for a three month membership without my consent or knowledge at all. All I got that day was only a call from them saying they are providing some free materials for the course. No one mentioned anything about membership and I did not agree to any of the charges. So I contacted the customer services again and everything else I got was auto replies with only one that says they are unable to process a refund, but they could provide another period of free course. I directly and clearly informed them that I do not wish to use your website at all and just give me the refunds for both charges and cancel my account. They have not contacted me back ever since.
I subscribed for a free 4 week course. They asked for the bank details and I provided it. A few days later I asked them to cancel the free course subscription because after 4 weeks they would start charging money. I got a ma saying it has been cancelled and I will not be charged for anything. However, I got charged $70 a month later.
PLEASE can someone check all the reviews coming in for Shaw Academy.
Something needs to be done about them.
Who can help us??https://www.trustpilot.com/review/shawacademy.com
They enrolled me in a course after calling me today. A phone call they SAID was recorded, in which I specifically said not to enrol me.
Literally got scammed like everyone else here. I clicked the link “To complete your registration” and followed all the prompts but apparently this was to purchase a “Toolkit” which was not made very clear.
I just want a refund and to cancel my membership with them!?!?!
This was their reply to me:
“Thank you for contacting us.
I see that you have purchased the Toolkit with a two-step confirmation page in your account where the amount to be charged was shown before confirming the payment.
Once the Toolkit is activated in your account, it is made available to you immediately for download hence it cannot be disabled or the access cannot be revoked. Hence, we will not be able to process the refund. Click [Here]www shawacademy com/terms to review the same in particular section 5.8.
However, for the amount you have been charged, I would like to offer a complimentary 6-month additional trial membership, a Certificate of Completion, and also 3 remaining module toolkits absolutely free.
Your Toolkit includes Webinar Slides for every lesson, Summary Notes for every lesson, and Bonus videos. You can download these materials and save them on your device for future reference even after your access period expires.
You can access the toolkit resources under the “Resources” tab and the “E-certificate” under the “Assignments” tab by completing the final exam on your course page.
The extended membership has been already activated in your account and the remaining Toolkit & E-certificate will be activated within a few hours. This is far in excess of what you paid and you can complete the course(all 4 modules) and access the Toolkit materials for life without any additional fee.
I hope this will help you in achieving your goal for which you joined with us and we want to help you further.”
Shaw academy is the worst thing ever. They have taken so far from my account more than $400. Clearly haven’t been logging in and participating. I have been trying to cancel, but when I phone the number provided and type in my student id straight from my account apparently is INCORRECT, so have a guess what it does not allow me to connect with customer service and cancel the payments. I will keep fighting and wont let that end here.
I beg anyone considering Shaw academy DO NOT DO IT, not even a trial, this whole thing is a big scam
SCAM!! should’ve checked the reviews, now I’m trying to get my money back from a tool kit that I didn’t want even to purchase, they didn’t let me confirm anything and took the money.
Trying to get a refund from Paypal and already leaving reviews everywhere so people don’t fall for it
I also registered for a free course, and around $60 was withdrawn from my PayPal account the same day, finalised today, after several attempts to get my registration cancelled and payment cancelled. I have been posting about this on facebook. The “full support team” is either asleep or non-existent. Thoroughly disgusted. I will continue posting on fb until I get the money refunded.
Don’t sign up with Shaw Academy. I signed up for a free class and was charged for a “toolkit” that I didn’t want to buy. I am perusing options via my bank and consumer affairs to get a refund; which they are refusing to give me.
.I was figuring out how to delete the account the toolkit bunner showed up and I accidentally press the bottom it didn’t even ask me to confirm the payment straight away they cut $59.99 from my account TWICE😡 and I tried to call them but it say “the number you’re calling is not connected” I have already emailed them but still hasn’t got reply yet . 🖕F***ing scam 😡 😭 what should I do guys?
I created an account on shaw academy few days back.But now I am not able to delete it and cancel my subscription.
They scammed and stole my money from my account. I ddnt authorize any transaction.
These guys don’t allow me to cancel subscription. They don’t even receive call. Holy s***.
They scammed my money also but I got a refund.
If you want your refund you need to emailed them everyday asking them to refund and threaten them to take fruad action against them. Every 24 hours leave a bad review on trustpoilt. If you use PayPal make sure you block further payments getting taken. Go to your account and under merchants remove SHAW ACADEMY.
I found a instagram account under
-This page help me get my refund
Theres also a website
I still don’t know how they are getting away with it guys. Sorry you have to experience this
Hope this helps
This is probably the worst SPAMMERS on the internet. They constantly spam my email and telephone with offers even I replied I want to Opt-out as they instructed. Today I recieved another spam. Blocking their number does not help as they are changing numbers. I am ready to take legal action, and as I do live in Europe, where we have pretty damned laws, I will happily see them under legal pressure.
DO NOT SIGN UP TO SHAW ACADEMY! NOT EVEN FOR A TRIAL!
I signed up for a trial with Shaw a year ago. I cancelled the trial within the first week. All was good. 2 weeks ago (a year after I ended the trial) they charged me $60! I emailed and they claimed I had never cancelled yet wasn’t charged until a year later? They’re refusing to refund and I couldn’t get a refund through PayPal due to the agreement (which I ended) a year ago. Do not go anywhere near them.
They gave 4 week free trial classes and they charged me money within 2 weeks for next session without any email. I subscribed for trading class but when i login different class is appearing so i cannot remove my card from that course. It is a big scam.
He emailed Shaw Academy explaining that he did not want a toolkit and did not click on the pop-up – he clicked on the “x”. Smith says: “What came out of these simple requests was a week of torture.” He disputed the payment with PayPal, prompting a “long back and forth”, but a few days later was told he had been refunded the ?39.95.
Could you please stop taking money from my account
A way to get your Refund From Shaw Academy
Shaw Academy is a huge SCAM. Even if you sign up for a month’s free trial, you’ll be charged for sure for the next month’s plan even if you have cancelled it, or probably for lame toolkits, course material, etc.
I had been one of the victims too, but I got my refund. Since I had been checking for reviews, I can see hundreds of people complaining about the same. So here is what I suggest if you have been charged illegitimately.
If you have subscribed and tried to cancel within the trial time as you do not wish to continue, make sure you speak to their agent and confirm that your account goes to the status as “NON_RENEWING”.
If you had cancelled your subscription, you must have received a cancellation confirmation email. Screenshot that email as proof. So if you are charged(which most probably you’ll be), you have that proof. Contact the Shaw Academy Support and if they do not respond within max 3 days, call your bank and create a dispute against Shaw Academy. When you create the dispute against the bank, they’ll ask you fill the dispute form and attach your proofs, such as a screenshot of cancellation confirmation email and if any conversation you had with the Shaw Academy’s agents.
You’ll receive the refund in a day!
3. Block your current bank card added to the Shaw Academy site. Block that card so that they cannot charge you even a penny more.
That’s exactly how I got my refund.
Good luck with it!
I confirm that this company is ONE BIG SCAM. I tried to cancel the payment for a “free” course that they charged me before the course was due to start.
I contacted my bank and they confirmed that they had withdrawn the money from my account. I had to cancel my Bankcard as the only means of stopping further fraudulent deductions from my account, and they are now investigating it. Please everyone, do the same – block these scam criminals and protect your bank accounts. How dare they take money for nothing!! They need to be prosecuted – or better still , a lynch mob sent to their overseas location!! I have been reading a lot of feedback from other victims of so much fraudulent activity from bank accounts, that totally confirms the fact that this is a criminal and SCAM company!
This is a scam company. they advertise courses as free and take card details at the time of registration. they have tricky ways for taking money from your account and before you know hundreds of dollars are taken from your account.
Carolina Pérez Duque
To the concern of everyone who takes an IELTS course with Shaw Academy, On 28th August I applied to study an online IELTS course. The announcement said that I could try for free for one month and then decide if I wished to go on with it or not. From the beginning the school harassed me sending either emails, SMS or even calling me every day. After 6 days since my application, on 3rd September, they called me again in order to figure out if I was happy or not with the course. After that call, they charged me around 400 dollars without my permission. Immediately it happened I called then again asking for a total refund due to I did not want to pay for that course. They tried to persuade me but at the end they accepted giving me the refund. They told me that I should wait up to 8 days to receive the amount of money but I have not received my money yet. I tried to contact them again in order to claim my money back, but they did not answer any of my calls or emails. Please, be aware of this situation and share this information. This company is bullshit and they are swindlers.
This company is a scam
Upon this stack of bad reviews I want to play my part by contributing some few lines. I came across Shaw Academy a month ago as I wanted to improve and hone my English language skills. I created my account with a hope of getting better my English, it was supposed to be 4weeks free trail but I gave my credit details and I was charged. The thing is didnt agree for a membership neither did I agree for an enrolment in a course. To my awful surprise was charged $69.99 automatically a month later, I emailed them but they said they can’t cancel it, now i am asking for them to cancel something that I didnt sign up for and they don’t want to do it. After many tries they reluctantly cancelled my membership without a refund instead they offered me 6 months free course but once bitten twice shy, so I turned down the offer and asked for my refund as I didn’t agree to pay that amount. Sadly they didn’t respond. During such hard times I know how tough it is and many of us are venturing into such deceitful websites (Shaw Academy) in an earnest attempt to improve ourselves and we get ripped off of our hard earned money. Dear friends please be very aware of Shaw Academy, they will take your money thats their main purpose, an Academy of Scam thats what it is, once you have an account even if you want to cancel it you can’t the website is very tricky. Pop ups offering you to buy learning tools and then you get charged hundreds of dollars automatically unfortunately in some people’s case. Dear friends it a scam and nothing more.
I am no longer interested in the excel course I register. Please cancel me as I kept receiving debit alert of 5,455 Nigerian Naira.
So I signed up when they advertised the 4 weeks free. By their own support e-mail, this was on the 26th of May. I canceled before the four weeks were up. Lo and behold on the 16th September I see a PayPal charge for the subscription!
On contacting support they are saying it was not canceled!
1. The subscription was charged in September If the 4 weeks ended in June?
2. I had emails saying the subscription was suspended and logging into the site said so how come, suddenly, it was not?
Do not trust this company!
Now they say they will extend the subscription for 6 months. Do not, I repeat, do not, trust this company!
I wonder if they have any courses on ethics?
These guyz are complete frauds! Thay have riped off $250 AUD from my account and constantly sending promotios and emails. Beware… they keep charging without any confirming. Can anyone help with find a way to get the refund?
Shaw Academy = SCAMMERS. Shaw Academy has taken advantage of me during the pandemic offering 4 weeks for free for an online course. They make it impossible to cancel and keep charging people worldwide. They have charged me $AUD420 within 3 weeks of signing up to the course.
Then when you email their billing address; a call centre from India calls and offers you no refund but access to the course (so basically nothing).
Endless complaints about this sham scheme! My “free course” was due to start at 1pm today. Nada, zilch, nothing appeared. If they deduct any money fraudulently, all hell will break loose.!!
These people can be reported and dealt with. These sham schemes have to be wiped out!!
Haitham Al Hassanieh
I recently got scammed by this Organisation. I was charged 39 euros for course material after I only clicked on the page to get more info. I contacted support in order to cancel the purshase because there was no verification no what so ever and they said that nothing cna be done but they could offer me a free diploma for the course. I went on to the site to check the diploma and it charged me 79 euros!!
No I sit there scammed off 120 euros, contacting support to redeem my right and not getting any answer. Does anybody know how and where I can sue this company to get my rights?
I just knew Ive been charged twice for mor than $70 from my debit card, numbers that I never provide them, they are stealing my money and I dont have a responde from them! What can i do?
This is a scam company!!!been trying to ring the number they provided for cancellation but goes to voicemail every time, and there is no option to cancel online..asked my credit card company to block them!
Pissed Off 😡
The second I signed up – immediately got bombarded with upsells and promotions and offers – all of which IMMEDIATELY screamed SCAM!! When I tried canceling THE SAME DAY an automated voice system said my student number does not exist and the call ends. No option to speak to a real person, no other channel of cancelling. Tried again, could not get the system to bypass the “wrong” student number to speak to an actual person to fix this. Shaw Academy has stolen money out of my bank account after NUMEROUS ATTEMPTS TELEPHONIC as well as ELECTRONIC. I eventually got a reply – only to say I was indeed billed but not to worry no further charges will go off my account. NOT THE POINT! I want my money back you thieving liars! Someone should be standing up to these bullies! I lost my job in the lockdown – thought this was my answer, only to end up being a victim of fraud. I want my money back SHAW ACADEMY! Thieves! Fraudsters and liars! DO NOT GIVE YOUR BANKING DETAILS OVER TO THESE CORRUPT THIEVING LIARS.
I try to cancel my membership and it said I need to call the number 1300 836 038 Mon-Fri from 9am – 5pm. but the problem is I already call the number and it always said that the office is closed! and now I can’t cancel my membership! this is a scam!
I think Shaw academy is fraud site. I see its advertisement and just want to look how it works so I used my PayPal account for free trail but it withdrawn 130$ from my account. Wish I have read this review site.
DO NOT SIGN UP WITH THESE PEOPLE. I SIGNED UP FOR THE TRIAL AND CANCELLED IT THE SAME DAY BECAUSE IT DIDN’T SEEM LEGITIMATE. I HAVE SINCE BEEN UNABLE TO SUBSCRIBE FROM THEIR CONSTANT TEXT MESSAGING. DON’T WASTE YOUR TIME AND DON’T WASTE YOUR MONEY.
I do not recommend ShawAcademy company.
I canceled the graphic design course before starting it because, one day after I checked my bank account, I noticed that the amount of £ 99.99 was stolen for a service they offered, which I did not have that intention at all to buy it. Due to this unpleasant situation, not tolerated at all and I do not accept such a thing to steal my money from my bank account for no reason, I chose to cancel the course and at the same time permanently delete my account and my personal data registered at Shaw Academy, following that after this incident, all my money should be returned to my bank account.
Of course, the operator at Shaw Academy confirmed to me,by email,that nothing more can be done because the payment that “I made.”, nothing can be done, according to their terms and conditions.
I will go on to recover the money, because what they are doing is called fraud and they have no right to withhold my money, despite all their abusive rules.
Thank you for your understanding.
I am absolutely disgusted with Shaw Academy. Quick to take your money and then they don’t even make their services available to you. I purchased a toolkit which I could never access. Now they won’t refund me. All they want to do is offer me more courses and won’t accept that I never want to use them again. I found an awesome proper course on line which is fantastic. The amount of advertising and selling is ludicrous, but when you need assistance they are no where to be found. Exploitation is all I can say. Should be ashamed of themselves. I will surely discourage anyone who wants to use Shaw Academy.
I tried free trail but now i am unable to unsubscribe
I registered for Shaw Academy Digital marketing as a free offer with my mobile carrier. I tried using my iPad for lesson 1, nothing was working. I tried my iPhone, nothing worked. Finally the laptop was successfull. They told me that inly a computer is compatible!!It is mentioned in the offer & their site that all devices are compatible. I have been emailing questions about lessons and never got a reply. I emailed the general bot Jordan to ask where I can find the answers to the quiz, I never got the correct answer!! The bot cannot understand my question or what a qhiz is. This is extremely useless, stressful, annoying, and an unpleasant experience. I am dreading more issues! Do not waste your time, and stay healthy!!
I think many students have encounterd many difficulties since Shawacademy have re-designed their layout and facilities of their website structure. A few years ago when I paid for lifetime membership via gogroopie, everything was brilliantly laid out, you could easily add people/ family from the top bar, the course material was actually live and not pre-recorded apart from an additional on-demand videos. You could easily navigate to the progress of the course you were doing and see the certificates you have earned. I have done a few courses here on shawacademy a few years back and obtained the pdf certificates but only managed to afford a few hard copies at that time and were posted and received. About 2 years ago they ran a promotion where by you could, after paying a one off fee; could obtain as many hard copies certificates for completing courses. So taking advantage of this, paid. it was about £29 or something like that. So I went back into my account to obtain the hard copies from the courses I hadnt obtained. Do you thnk I could.? Since changing the format of the website they deleted all the progress that I had done, but just kept me enrolled in the course… To get the hard copies again. I have to go through the course again and then re-do the exams. (which I already had done before they changed the system! ) A few years ago, lessons were held on Wednesday and Friday and were actually live and in case you missed it the recording video was available for upto a year and plus if you ran into any technical difficulties you could contact someone directly either via chat to customer services or email. Emails were responded within a timely fashion. Then everything changed – I guess to make the business more profitable and of course, many problems for everyone.
I have found a few old emails that I sent to customer services back in 2017 – 2018.. I am not sure if these are any help to anyone if anyone has tried:
I, for one; am not happy …
They advertise them as live and I emailed them about it. They responded with this – “Thanks for contacting us.
We play a pre-recorded lesson during the live webinar supported by our AI bot Morpheus.
If you have any question that is not answered by the bot, please send it to the course educator and you can expect an answer within 24 hours.”
I looked up some of the instructors and they aren’t working for Shaw since 2017.
They are promoting live courses and they aren’t live. They are not offering support. It is pretty ridiculous.
Shaw Academy are currently in Examinership.
Best of luck getting your money back or getting access to courses if they are wound up.
This is my experience:
I had a three month subscription. The day after the last auto renew I canceled my subscription, as I wasn’t using it for months, and ask for a refund because I have payed for something in advance which I wont use. They refused because they have in their Terms that there is no refund?!, so basically they forcing me to use their service for another three months, which I don’t want to. This is not an ethical and a good business practice to charge in advance and when client cancel to refuse a refund.
We have had a very good experience with Shaw Academy. Definitely great value for money. Our only problem was that we signed up while on holiday (plenty of time) and when we went home the webinars are in the wrong time zone, but as we can listen to the recordings at our own pace, we are more than satisfied with our courses. I would recommend to anyone….certainly reasonable pricing compared to many other educational institutes. I have not yet asked for a hard copy of a Diploma because we are self employed, so have no comment on that subject.
Good day, I did the trial period with shaw academy but was expecting a certificate after that but there was no message non link that asked me to do that. Get in touch
All my courses disappeared. So I cannot continue studying. What wrong?
Abdul Rahman Awad
They are sending a lot of messages from multiple phone number about their super sales
If they are contacting me from a single professional phone number, it is fine, but that’s ridiculous.
I registered for module II o of Diploma in Web Designing but I cannot access it. It seems I paid for the free introductory part. Because of this, I was left with no option but to cancel my programme. Is Shawacademy a credible institution or it is a sham? Could somebody help please before many people are swindled.
Hi, same as several others, I was happy with the course. I was proud of the achievement when I was done. Paid everything upfront, even though I still had to pay extra for my diploma to be sent to me which I didn’t receive after 3months and still waiting. They randomly took money from my account. I tried and cancel my membership, because they said I should and the site wouldn’t let me. When I asked for help to cancel the membership and the money back they stopped answering my emails and I had to cancel my credit card. I wouldn’t recommend Shaw academy. You know that feeling when you have been scammed…
BEWARE OF SHAW ACADEMY!!! IT IS A BIG SCAM !!!
I COMPLETED MY ONLINE LEADERSHIP AND MANAGEMENT COURSE MORE THAN A YEAR AGO AND PAID FOR MY HARD COPY CERTIFICATE. UP TILL THIS MOMENT, I HAVE NOT RECEIVED THE CERTIFICATE.
BASICALLY, THEY MADE ME PAY FOR THE FREE MODULE
I got a gift voucher for Diploma in Nutrition believing that I was getting the full course, but I’m being asked to buy full membership to have access to the to content. I was told by the customer service that the voucher is only for the first module. BASICALLY I PAID FOR THE FREE MODULE, offered as start up on Shaw’s academy website. See below:
Shaw’s Academy is deceiving people and I will make sure to let all my colleagues know what sort of business you do. FYI: The company has 4000 staff directly employed.
Below Shaw’s academy content of ad/email:
Equip yourself with the skills and knowledge to make healthy food choices for life. Learn how to treat and prevent disease with a healthy diet and lifestyle. Extra resources also provided. Perfect to improve the health of you and your family or as a first step to embarking on an exciting career. Get the facts about what a healthy diet and lifestyle involves. Real-life case studies to show how to implement knowledge and skills to the ideal you. Perfect for beginner and intermediate level.
Purchase: Limit 1 per person. Validity: Must redeem within 2 months. Booking: Please redeem upon receiving your voucher code to secure your seat in our live lessons – spaces fill up fast. Redeem within 48 hours and receive Free Bonus Starter Pack tailored to your course when you register and attend the first webinar. Register easily online. No cancellations. Restrictions: No software required. Compatible on all devices. Accredited Diploma available upon successful completion at an administrative fee. Free printable eDiploma. For any inquiries, please email: ….
Signed up for web dev course. Say webinars are live. Advertised as biggest pro feature. Was so disappointed to see classes are prerecorded in 2016. At least say they are prerecorded.
Cancelled because didn’t like the lessons. Get more value from YouTube.
Asked numerous times for them to stop sending me phone messages and emails. Eventually stopped emails but still get messages on my phone. Annoying and don’t recommend.
login on your PC/MAC and you should be on this page:
that join webinar link is broken. choose the “go to course page” link instead.
a new page will open and the “join webinar” link on that page should actually work.
i figured that out for myself since they refuse to write back with any answers.
OTHER ISSUES I NOTICED – i too am in a tmobile free course; aside from the above issue, i have also noticed:
each “live” class automatically ends at the 1 hr mark and your video will stop. BUT, the class could have run long/over. if that is the case, go back the next day and watch the “recorded” video and you will see the entire presentation.
these classes are not really “live”; at least, not for my web design course. it was recorded back in 2016 and they are just replaying it.
SPEAKING OF it being replayed — my instructor is not even at shaw any longer. the web design samples the course mentions are to be at “https://codepen.io/shawWebDesign/#” BUT — the instructor is at a different trainig company now. you can find some of the same class materials here instead:
FINALLY – my replay course mentions .zip files i can download with boilerplate html code for class assignments/practice work. these don’t work either. the links are nowhere to be found. again, shaw has not responded to my questions/complaints on any of these issues.
Took a course through T-Mobile deal. Is anyone experiencing issues joining course on their website? It seems I can only join the course in their app.
I forgot to mention, not only does Shaw overpromise on what their courses have to offer, my 1st week course cut short so I didn’t even get the full lesson. Incompetence on top of dishonesty seems to be Shaw’s MO.
I can concur Shaw Academy is a complete sham. I’m mad at T-Mobile for giving me a “deal” on this worthless scam. Their “live” lessons are obviously pre-recorded videos to anyone who isn’t a naive fool. Not only that, they expect you to pay to beta test their AI while they scam you into thinking you’re getting a real education. What a joke.
hi i have a free trial till 19th july but you have charged me 400 Australian dollars today how to resolve that ? i tried to contact but your phoned are not working please help ?
Rodney De Roche
I cannot get in contact with these people and They issue no receipts which is illegal.
i have bought one course Psychology of Sales and now i am unable to access the voucher. Sent multiples emails but no response.
Looks like its a scam, DISAPPOINTED!!
Shaw Academy is a complete SCAM !!!!!!!!!!!!
VERY DISAPPOINTED !
shaw academy is a scam, the free lessons are of high quality and the quality drops when you join advanced course, they only care about money after you pay they barely care about you, I am in 2nd lesson in advance and the educator can’t even speak English
DO NOT SUBSCRIBE TO THIS PROVIDER. ALL THEY PROVIDE YOU WITH IS ANGER, FRUSTRATION AND the knowledge that education is being scammed. What a very poor reflection on society. What’s worse, is so many hungry minds have been abused for profit alone. Sad sad times.
I signed up for the free 30-day trial for the sports nutrition course and was charged the Aus $59.99 for it. I tried to follow up via email and have received no response. Similarly no response over social media or any other forms I have tried. Having received no response I have to conclude that I’ve fallen for a scam and will have to escalate to try and resolve this.
I signed up for a month trial on a photography course, found the lessons fantastic and subscribed for a 6-months-period (the course in itself was only 4 months but I thought I may not finish on time plus I could take up some other course like photoshop etc and took advantage of the offer).
On the same day they charged my card for the 6 months and for the one month that was supposed to be free (or at least already covered by the 6-months payment).
When I noticed, I instructed my bank to block any further charge from Shaw Academy. They did try the following month to charge me again for the month but it was rejected by the bank. In consequence, I received an email asking me to remove the block in the way that they could refund me the money. Of course, I didn’t remove it as the money never left the bank and I believe their motives were unclear. I was never able to exchange emails and receive a reply.
I ended the Photography course last week (on time) and wanted to do the final assessment to gain my diploma but the link is blocked for me and in my area it says member inactive, although I’m able to go through this course – and the other I subscribed.
The office in London is only a virtual office in a business park when staff are instructed to forward mails and no one on the phone.
I will try to call Dublin and at the same time send a letter to Dublin address, I don’t want to but in order to activate next step (online dispute resolution @ European Consumer Centre http://www.ukecc.net/) I need to show I’ve tried everything else.
It’s a real shame because although there is no interaction with the tutor, the course is very well designed and I learned a lot. But at this stage, it’s just a scam well wrapped.
Luis del Valle
I’ve enrolled in several courses via Deal Zippy UK. Being in Australia, I thought it would be a good opportunity to do some online courses with a Level 5 Diploma through Shaw; furthest thing from the truth. I cannot enroll into any of my courses, the enrolment process is absolutely confusing, having enrolled several times to find out that there is no course available. Trying to contact Shaw via their web page contact site? I might as well attempt to travel to Mars; that might be easier. Once I’ve spent the time to compose the email, the submit button does nothing. The next phase; contact Paypal to reverse all my payments to Shaw Academy. I think they’re a fraudulent educational enterprise, and because their courses via Deal Zippy are cheap, in my case, 10 pounds, no one is going to complain. I enrolled in 5 courses through Shaw, so I’m heavily invested. Thanks.
I signed up for a free month of a Photography module. Before the month was up, I signed up for a lifetime membership at a one-time fee of US$395.00.
They billed me as EUROS 395.00.
Further, in cahoots with Linked In, they continued to bill me monthly for the same Photography course.
I stopped attending the online courses until they could rectify the currency of my Lifetime membership and refund my monthly over payments.
Some Alan Odonogue promised to rectify it, but pussy-footed for 2 months and is now coming to tell me it is too late for me to get any refunds. I need help to get back my money. I am a pensioner and was making a big sacrifice to get qualified in photography to try and get another little income stream.
Now I am worst off than before. Help me please.
They charged my card twice when I asked for a refund for the one charge they told me that it was my fault, and that their systems are efficient and that they were not in breach of any terms and conditions. I’ve been in contact with Tayem Mercer ever since and he was not been helpful at all, very condescending, and very bad at customer service.
Signed up for a free trial last year, wanted to complete the course so extended for the year thinking there may be other courses of interest. They all varied so much that there was nothing of interest.
Did not complete the initial course as found it a bit wishy washy, overly chatty rather than content rich. Ceased logging in.
They have today taken another yearly payment from my account this time unauthorised:
– They have not notified me I was coming to the end of my year
– There is nothing on the website to say what your expiry date is
– They do not notify you they will be taking another payment
– Even though the website states your account may be cancelled after non use for 60 days – over 120 days they did not cancel
– You can only contact them on social media or through a contact form on the website and hope they respond
– They do not do refunds
– They send repeated marketing emails ( daily ) asking for you to pay for certificates for courses you have not completed
– They even ask you to invest in their organisation.
I have just completed the first 8 lessons in Fitness and weight loss and found the course to be fantastic. I used an iPad which I screen shot the online photos and quickly wrote notes. I had the photos printed in black and white for 10cents each to keep a record. I only paid $9.00 through Groupon which is cheap. I paid an extra $59.95 Aus for the next advanced course 2. Paying this then allowed me to finish what I couldn’t finish or access with what you get for the $9.00 in course 1.the only problem is that the Australian Course is at 4am, I was advised by Shaw Academy that I can watch the recorded session at my own leisure and still get the lesson and sit the examinations to achieve my Diploma. So far excellent, I am paying month by month. Regards. Keith
month by month
I bought the online course voucher from Groupon for only NZD$9 and attended the online pre-recorded 8 lessons during Feb-March this year ( 2 lessons each week for a month ). These lessons are online and I was able to access the starter pack, webinar slides and summary notes on my Dashboard. I did the final exam and got my online Diploma too. Note : these lessons are pre-recorded and you can chat with others on the Chat Box. And as I had to provide my contact number, they have been calling me and emailing me with discounted memberships etc which I completely ignored. I felt like they are pestering me by now, I guess that’s what happened when you virtually get something for nearly nothing (NZD$9). In all fairness I did learn the basics of photography and it intrigued my interests in this field. I was able to understand and use my entry level DSLR camera. I am only a hobbyist photographer so I did not feel the need to continue paying them for further education where I can just watch YouTube videos for free.
– This is a genuine review based on experience. Thank You –
My First free course was not there try to download starter pack nothing webinar was
not help me start course I like to not start no
more free course I am done . to many problem
so I to decline to take shawn academy course
please don’t debit my account.
So I made the mistake of buying a few group on courses with full trust and expectation that I will be getting what I was advertised “diploma in leadership and management” for 97% off “from $395 down to $9.95” YAY GREAT CATCH !! NOT
from start you will have crap support the moment you try to register or redeem your voucher that only adds to the confusion of who is accrediting them and how are they even in business !! the so called live webinars are all pre recorded very clearly, the so called interactive question time with your educator is more of a “here is 2 or 3 questions students have asked us in the past in the pre recording” so no time for you to have any questions answered, the so called 24/7 unlimited support is more of a “upgrade now to monthly payments so we support you as a premium customer” !! the so called educator is a chat bot. the so called accredited diploma is more of a certificate of participation in model 1 of the leadership and management course !! and don’t even get me started with the answering machine and the stupid confusing automated unrelated replays. in Australia consumer protection can help with scams like this.. the list can really go on but I think everyone here has covered it well. they seem to be very good at SOE to rank high on google with all the fake happy costumers and fake reviews. very disappointed at groupon for not doing a better job filtering scammers
I had a very bad experience with Shaw Academy I bought the video course from Groupon who I also complained to. They took my money and I urge people not to sign up with them.
They are a big con, they don’ t enswer emails or calls they lie and just ask for more money .
Don’t waste your money my worst experience ever.
There courses are to easy to be accredited in my opinion, its a money making scheme…so I did a few courses, informative but weak (you cannot build a career off it, not really), and guess what they have these attractive month to month payment schemes that are not communicated properly. So I did not trust the organization from the get go and opted to do a physical payment at the bank rather than giving them my credit card details. Soooo happy I did that, yes I paid a bit more for the transfers on the month to month option, but it was so worth it, rather than giving these con artists my credit card details. Now I’m receiving invoices for a large sum of money, invoices that are not pdf’s or easily readable, but you have to log onto a link and guess what? my virus protection kicks it out as a threat? DON’T WAIST YOUR MONEY AND TIME, GO STUDY AT A WELL ESTABLISHED INSTITUTION!!! Other problems…POOR ADMIN, THE SITE DOES NOT ALWAYS WORK PROPERLY, THE PRINTABLE COURSE CONTENT IS NOT EVEN WORTH PRINTING (you have to watch a stupid video over and over to get the information right)
Hi Paul , I have subscribed for Photography course and linked my card by paypal. every time I login in to my account, ‘My courses’ page keep asking to ” Complete your signup for the full Shaw Academy Experience! Click here to unlock your course ” which I have done at least 3 or 4 time and each time the website told that my credit card has been upload already, so I do not what to do and that link on top of the page starts to be a bit annoying. Is there anything I can do? In addition, I
could not attend the class on Tuesday ( Motion and Depth ) and now I m not able
to view it. Plus last day of free Toolkit doesn’t work at all and continuing , assignment related to lessons 2 and 3 doesn’t appear.
I was in front on my laptop to take part of lesson number 4 of Photography few hours ago but for some mysterious reason I could not get in to live lesson.
I just want to cancel my subscription because the course seems not working properly and things related to it are going really badly.
I have tried already to unsubscribe but I cannot do literally anything from my account or dashboard .
I look forward to hearing from you soon
I don’t know what to make of this organisation…
It’s NOT professional – that’s for sure. You may end up with a “Diploma” but if you want true quality education go elsewhere – maybe watch the lectures that many established top universities now offer online for free.
In my case almost everything was problematic, from the sign up, to the classes themselves to the the completely non existent “support”, not to mention the 6 daily spam emails I’m now getting…
The class content was “meh” – just “OK” and the instructor blew through some pretty complex areas that should have been done slower and in more detail with more explanation.
In contrast, some of the quiz questions in the “foundation” course were just plain stupid – elementary things a 5 year old would know.
Also the classes are NOT live. There is NO interaction with the instructor. Despite the fact that it may appear “live” all you’re watching is a recording. Some of the screenshots in my supposedly “live” class clearly had dates and times at least 6 months old. The so-called “live” chat that appears during a “class” is utter BS too. All you get is an automated response from a bot that has nothing to do with your question.
The instructor is supposedly reachable via email but I NEVER get a response.
I don’t know how these guys are EQF (European Qualifications Framework) accredited. It doesn’t say much for EQF, which up until now I had more respect for…
Emailing the generic “support” address just gets me a response saying they can’t deal with my request as I’m not a “Premium” member – yet that’s what it shows me as being when I log in!
Then I get another email saying the case is closed, followed by another email asking to rate the support received as “good” or “bad”. It doesn’t matter if you say “bad” as you still won’t get a response!!!
Also, it’s worrying that there are so many complaints here and elsewhere on the internet about people being charged for a “subscription” that they never realised they were signing up to.
I don’t know if that will be the case with me but Shaw’s response in any cases I’ve seen was to go to your “member area” and adjust your payment options – or email your class instructor to cancel. When I log in I do not see any payment options (!) – Does that mean it’s safe to assume I’m not roped in to a subscription? – who knows?… and emailing the class instructor is a waste of time as there is no response! Guess I’ll find out on my 1 year anniversary..
All that said, there IS some useful information on their site. You likely WILL learn something useful, it MAY be worth paying a one off fee of $100 or less for “lifetime” membership (as long as it truly is one-off) but it really is NOT what I’d call a true “educator”.
Bottom line. “Shaw Academy” is Disorganised at best, “dodgy” and slippery – “Shysters” at worst..
Thanks for these thoughtful comments. Note that, if you paid via PayPal, you may be able to block Shaw from invoicing you automatically. You need to go to the “My pre-approved payments” section of PayPal.
I got a free course off Groupon. After the first lesson I did not like it. Today I got a $39.00 charge on my Paypal. I never authorized payments from my Paypal account or no other account! I put in a dispute because there is no way to cancel your account, no customer service and I stopped future payments from Shaw Academy! I want a refund asap or else I will take legal action against Shaw Academy! Someone needs to contact me asap!
Did a course, it was quite good and enjoyable. Had a good experience. Signed up for the lifetime membership which sounded really good. But really felt pressurised to do that and changed my mind literally within hours. I was out of work and had been for over a year, so I didn’t have money to spend frivolously. I rang and said I want a refund and they said the teacher who had taught the course I was on would ring me back. He didn’t. I used the PAYPAL system to request a refund and that was ignored. I rang another three times and emailed several times. No response.
The ‘level 4’ qualification I was supposed to receive was a PDF certificate which does not state the level on it. I tweeted them, telling them that this qualification is useless if the level is not stated on the certificate. I was told to email with my concerns. I tweeted back to say I wouldn’t bother, since he hadn’t even replied to any of my emails.
In the end I just left it because I didn’t have any fight in me.
I purchased a membership 12 months ago and due to personal reasons hardly used it.
During this time I have also had no contact from Shaw Academy.
This last week they automatically renewed my membership without warning. A cost to which I cannot afford and do not want.
The answer from Shaw was I have membership until February 2019 and they do not refund.
CHECK & DOUBLE CHECK your membership status and make sure you cancel it &/or see your financial institution or paypal and ensure they cannot automatically withdraw from your account.
Nada i am honestly in the same boat as you. i happily signed up for tge free trial. signed into the live webinars and LOVED it. The teaching is clear and concise and simply broken down for a better understanding. HOWEVER when i was considering purchasing the course i noticed that Shaw academy was advertising the costs as a LIFETIME membership. That was a red flag. On top of that there is no customer service number where i can speak live with a representative or agent of the school so that i can determine whether i can cancel whenever i wish. They state somewhere on their website that membership can be cancelled, BUT HOW CAN I CAN CANCEL WHEN THERE IS NO VISIBLE NUMBER TO CALL? Shaw academy has a good service to sell so why are they screwing it up by not having live agents to answer calls or deal with complaints? I sent an email asking whether i can cancel after studies or whenever im ready but got zero response. instead i got an automated message saying that my issues have been resolved. uhmm no it wasn’t.
I signed up for a free trial and its every difficult to find out how to cancel the free trial I don’t remember if i put my cc info in can anyone help i email them and they email me back with this…..
Your query has been received and has been given the unique ID number. One of our support staff will be in touch with you to address your issue.
To add additional comments, just reply to this email.
Thanks for getting in touch ……
they didnt specify when they would get in touch
I signed up as a lifetime member some time back. Initially was very impressed. Photography courses, I did the first and then the UPP, are amazing. I then had to redo the UPP as now they are registered blah blah. Asked why we couldnt do a bridging course rather than redo 3 months of courses all over again.
Support reply. Good idea, they would put it forward. I am almost finished this now for the second time. There are new things, but not so much it was worth another 3 months of my time, I guess it wasnt such a good idea after all…….
I find the tutors , for the most part, pretty good.
However………SUPPORT, is non existent. That includes the support during the webinars.
They encourage questions, but when I have asked a question – such as why my terms were changed when they tried to list with crowdcube, my query was closed 3 times before I got a decent answer.
The recent question got the response “if you are a premium member blah blah……to which I responded and this query was also CLOSED without an answer.
I reopened it as I am a lifetime member and guess what – it was closed again and again no answer.
I have also emailed two of the tutors directly and had zero response.
I think they have grown too big.
There are too few people in support and those tasked with this job cannot possibly cope with the number of students now signed up. I think management needs to put cash BACK into the Company or it is going to fail dismally. I have been approached again to invest – I will not invest this time. Not until the support is sorted out.
The tutors (it would seem) have been given far too many students to deal with per session/class and cant get to the questions that they tell you you can email them with.
As to not being live – I can assure you that the first two photography courses were live as I was answered live and referred to live – but now – cant comment.
In summary – I will continue studying here as I have paid for it and I am and have gained more than lost, but if you have a problem (payment or otherwise) good luck, as they just cant cope at this point.
I hope they get their act together as I think they have a great product and can definitely be recognised in the workplace if they can sort out all of the negativity and niggles.
Listen to the people Shaw – or risk being just another online training place.
I had purchased the Shaw Academy lifetime membership package with my credit card. But, I am not getting any activated account after that, even though there had received email about activation, the email seems cracked. Checked with support, and they helped to create the account and said it will be synced with lifetime membership in 48 hours. But after stopped the conversation with support, and I tried login after 48 hours, 72 hours, 96 hours, more than that, the account not activated still, and the login page showed my email is still not registered. Emailed the support several times, but no response at all.
I would like to thank you all for these comments as I just started yesterday a free trail course in sports nutrition.. it seems tempting and affordable however my gut feelings can sense something isnt right.. i also cannot find “my account” section to check the “Cancle my membership” option.. i read the agreement and policy manytimes to make sure iam not dealing with a trick or scams.. i cannot find a “Contact us” option.. the website and app are not very helpful at all.. all i can see is my account and terms and agreement, policy and the course iam currently taken..
I also cant seem to find where the classes will be uploaded, I wantedf to give this a thought before I pay or upgrade, your comments are really helpful and I believe I will not go ahead since it seems to be suspicious and not worth the headache.
NOT LIVE. i currently am take 2 coarses. digital photography and a Lightroom course that happen on the same day, at the same time…. TAUGHT BY THE SAME GUY. they could at least try to hide it. honestly you can just go to youtube and get the same info. and more
Yep they still have issues. Signed up during a promotion to do the nutrition course for free. But when I log on for the ‘lesson’ nothing comes up and I can’t access it. Tried contacting and no response. Even emailed the ‘Paul’ guy that has responded above and still no response
I registered for Shaw Academy Lifetime Membership plus and paid the amount to shaw academy via my credit card. Prior to this I was registered as a ‘Free trial’ user.
After that when I tried to access a course , it still showed my status as ‘Free Trial member ship type’ and didn’t upgraded my status to Lifetime memeber due to which I am unable to access courses. The receipt number of the amount which i paid is emailed to support and complaint emails of shaw academy but no reply as of now. Should I expect correction at shaw academy for my case or have i lost my amount 🙁 ?
I am retracting my previous comment. When I joined Shaw Academy for a free 1 month trial of the diploma in photoshop, I didn’t expect to learn much at the introductory level as I am self taught at least a beginner level. I was very very wrong. This is the last week of the first month, and therefore the end of the trial. In my first week a lovely lady phoned me from Ireland (I am in Australia) and introduced herself as my course tutor so to speak. We chatted for at least 5 minutes and discussed what I am doing now and my goals and interests and so on. After the phone call she immediately emailed me so that I would have her contact details for the duration of the course. Last week when one of the other course participants won a lifetime membership and the rest of the participants were offered a discount for the same membership I couldn’t find the $75 per module option. The discounted lifetime options are great value, but I just can’t afford it right now. I emailed Shaw voicing my concerns and asked if I could still use the module by module option (for now). Within 15 mins of sending the email my course tutor rang to assure me that is option was still available. Never any pressure to join (at any rate). Tonight, Christmas came early! My tutor rang me a third time to inform me that she had selected me to receive my own lifetime membership. To date I have not spent a single dollar. I am most certainly a very satisfied customer of Shaw Academy 🙂
What a huge disappointment it has been to read all these bad reviews. I am halfway through the first (of 4) modules in a photoshop diploma. I can’t remember how I stumbled upon it, but this module is free. While I’ve had my doubts about the course actually being live, I have still learnt so much more than I expected in the 4 lessons I have attended so far. I was very very tempted to take up the discounted lifetime membership (4 monthly payments of $200), failing that I was considering just buying the next modules one at a time for around $90. But now I am too afraid to even spend $1 with them. Sigh, I guess I will just have to continue to teach myself, as there is no way I can afford uni or even Tafe (Thanks Mr. Turnbull!).
Thanks for the warning everyone.
I’ve just completed the Diploma in Photography and whilst doing the course I signed up for the premium membership. I now want to move on to the Ultimate in Photography but Shaw Academy have revoked my membership without warning! They have taken £89.85 from my bank account for the first three months and when I’ve questioned this via email, I get no response.. After reading all these comments, I’m now worried. Who governs this educator?? Are they really scamming students? Who do I go to, to complain about them and get my money back??
please, I have two questions:
1. Has anyone received a hard copy certificate from shaw academy?
2. Are shaw academy advanced courses certificate verifiable?
I just completed a course on advanced leadership and management and also paid for a hard copy. I’m getting so scared of all the negative comments here about shaw academy. I hope my hard copy certificate will be sent.
About the course being live, I think they are because I kept doubting it until I complained in one of the live webinars about not attending to my questions and my name was later mentioned and my questions addressed.
Definitely big scam. William Eaves who apparently gave the photographic course even phoned me to ask for my credit card details. Alarm bells ringing! This is a big scam website. There is no support team, only automated replies both to email and phone. BEWARE OF SHAW ACADEMY.
Do not make any payments.
In contrast to all the negative replies on here I have only had good feedback and phone calls when I had problems. I am located in South Africa. I suspect the technical and support problems could possibly be related to the time zones as I am sure none of you can watch live webinars at 4 a.m. Perhaps this is an area for improvement that needs to be addressed.
Could’nt agree more!!
Not live and chat bots. I don’t mind if it is not live but don’t promote otherwise.
This was reinforced when the tutor was displaying facebook analytics and the date for the most recent posts where over two months old LOL.
I also paid the $9 Groupon deal and it seems as though they are going to try and slug me $29.99 for the course kit as only the first 3 lessons included, but hey if I take notes I don’t really need the course kit.
These courses are 100% NOT LIVE.
My boyfriend started the digital marketing course last week and I started the same course tonight. His lesson was exactly the same as mine tonight. Same questions from the audience and answers, EXACTLY the same. The live chat answers are bots, not a support team.
The course material might be fine and good and I will continue but if they are promoting themselves so strongly on being live, it is very dodge. I would have no problem if it wasn’t really live, but then don’t lie to me, I’m not an idiot and neither are your other customers!
I’m getting suspicious. I am currently enrolled in Shaw Academy Digital Marketing Course. I find it very engaging and interesting. What disappoints me is the fact that lesson 5 and 6 of the Social media course was spent upselling. it’s almost like the teacher forgot that she was teaching us marketing and started to market directly to us. I found that a little annoying. I am due to complete the course later this month, if they ask me to pay more money to sit the exam I’m going to feel cheated. The ad said $9 for DIPLOMA in Social Media Marketing – no conditions of up-selling attached – nothing to say that I have to pay to sit the Final Exam. I hope that they will let me sit the final exam for the $9 I paid……..
What I am wondering is If i miss the webinar session, is there no other way I can catch up with the lesson on own time. it does not seem that flexible at all to me. and I can not find any where on the website a copy of the lesson.
await for your reply
I am in Australia.
I signed up for the photography course and can get no farther than the quizz.
I have sent emails to no avail.
I received a phone call at 4am this morning to let me know not to forget the webinar which was taking place
Is this serious? I can only see the webinar at 4am???????
back onto the website this morning (at a reasonable hour) and it tells me the next part of the course is the 24th!
I rang the London number which had called me and the robot said to put any enquiries in writing!!!!!!!!!!!!!!!!!!
Is this how Shaw runs or do I have some glitch in the system?????
please respond because NO-ONE else does other than to say “we got your Question”
I have been in contact with their customer service via email for weeks now trying to urgently get an second hard copy of my certificate for immigration purposes.
At first they said they could not find my name despite me sending them my certificate number and all the same details they asked for the first time they sent me a hard copy of my certificate.
Then they said that they don’t send hard copies even though I sent them a picture of the hard copy another staff member there sent me.
They then said they don’t run the same course anymore and that I need to pay to do the course again in order to get the new certificate. I reminded them that this is not true and that they are required to supply a copy of my certificate upon request. All they need to do is print another copy of the old certificate, or a certificate in their new template yet with the details matching my old certificate, and mail it to me in a sealed envelope as per the link I sent them outlining the envelope requirements for immigration reporting purposes.
Now I am emailing them daily with urgent requests that go ignored after I asked for their manager to call me. I thought perhaps it was a new staff member who was going against what the other staff member did and did not yet understand that it is a legal requirement of a training organisation to send copies of certificates upon request and keep them on record for a certain period of time which I am covered within. No call has been received from the staff members manager. All follow up emails have been ignored.
I then called them 4 times as the matter became more urgent. Every time I called, it went to a voicemail and I have received no follow up call in response to my voicemails.
This has been going on too long! I have been given responses that go against the standards of training organisations or go ignored. If I have no response by the end of this week I am going to report them to the regulating authorities who do the audits etc. I work in the same education field and know my rights.
Work overseas is being delayed due to their poor customer service, mixed messages between different staff members, and apparent incompetence. I do not recommend this education provider at all.
I just completed my diploma in Nutrition
And I pass the final Assignment
My question is if someone or organisation,institutions or other academics try to verify my Diploma in Nutrition from shawacademy online how it will be possible
I’m from Pakistan
i paid for my toolkit and cannot access for 2 weeks now so i cant print off slides etc, rang no answer, customer service, just contacted my bank to put a stop on the payment. Pathetic just a scam!!!!!!!!!!!!!!
Okay so I found Shaw Academy on a sponsored post on Instagram and the website seemed impressive. But the moment the “live” lesson started, it became obvious that the webinar IS NOT LIVE. The chat box responses are automated based on certain keywords you type. Also, why will free trials not be given the certification? Even a live page we can link to from our LinkedIn accounts or websites?
I’m doing a course with Shaw Academy Diploma in Photography. Last webinar lesson was last night, it didn’t work. I can not access my page at all. I had my last assignment today which i can not access. I have e rang, emailed all day with no response.
I paid for Life Time membership using provided link. Show Academy took the money but did not set my account as paid. The reason that Pay Pal email and my account are not the same. They provided a form to re-enter correct email – but funny! I could not type anything on this form (Chrome browser). Several emails and complaint through Pay Pal and still do not have any answers from them. They have no customer support at all.
Hello!! When I first saw the advertisement about shaw academy it was really surprising that I could study at my home at any time any where I want and was free for diploma in photography. So I thought why not to join. After studying for 1 month they informed that for my final assignment I had to pay for my hard copy diploma. So I paid them the amount and was in belief that I will receive it in 1 months. After completing dipolma in photography I was again asked to join the ultimate photography programme. Everything was going great and I was happy to study with them. The educator and their way of teaching everything was good. After studying 3 months I prepared for final assignment and completed the exam and again paid for hard copy diploma. But till now I haven’t received any thing from shaw academy. When I complaint and asked them to send me they reply sorry for inconvenience and soon will resolve the issue but nothing has happened till today. I was looking in internet is shaw academy a scam or fraud just taking money from students and not sending their diplomas and came to see this site. Please can you let me know
Joseph Simiyu Baraza
When I registered for the course in Health & Fitness I was informed that I have one month free trial to do a course of my choice and then when after I had attend all the lessons I was not able to do the final exam . I kept being redirected to the payment page yet at the beginning I was informed it is a free trail course and that I would get a certificate if I attended all the lessons and passed the final exam before the end of my trial period. I have attended all the lessons but now when I cant do my final assessment as I am being asked to pay before I can do my final assessment and get a certificate.
All I want to know is was this some kind of scam to force students to pay for the course that they were told that is free for their first lesson. I put so much effort in learning and doing the assignments only at the end not be able to do the exam. This means that you guys are not honest about your free trials. I would like you to assist me so if this was by error .
Joseph Simiyu Baraza
I purchased a hard copy of the diploma last April 24, 2017 and up until today I haven’t received it. I am constantly doing follow-up thru email but Alex (the person responding to my emails however sporadically) is of no help. He told me to wait another 4 to 8 weeks and keep insisting they have sent something before. I am starting to think this was just a SCAM. As I wanted to help, I asked for the courier and thought if I was given a reference number I can try to see what really happened but Alex just plainly ignores me.
I am looking forward to talking with you, Paul.
I recently purchased a $9 social media marketing course on Groupon Australia thinking that it was for the full course. Nothing on the advertisement said otherwise.
After redeeming the code, I realised the $9 I paid was only for the free 30-day trial which is already offered on the site FOR FREE.
I feel extremely cheated by the the academy as well as the selling of their course on Groupon. Nothing on the advertisement indicate that it was only for a 30-day trial.
All the comments I have read tell about the insincerity of the academy. I have also come across two different advertising one indicating a free Diploma a course in Photography while another one requires us to pay some Euros.
Can’t the Academy put its house in order and speak with one voice.? Are the online courses free without any hidden charges?
Hi Mike, We frequently advertise free trials of our courses, as we believe in lifelong learning and would like everyone to have the opportunity to take a course in something they’d like to know more about. This offer is always live on our Shaw Academy homepage and is completely free. It seems strange to me that you would have been offered a different promotion in Euros – especially if you are located in Australia. It would be helpful for me to see a screenshot or similar of this offer so I can look further into the issue. If this is at all possible, please send on the same – my personal email is “[email protected]”.
This is my personal experience.
This is really an unethical educational website. They brainwashed you by promoting the premium package for you to sign up for their unlimited course access by 3 months. After you signed up, they will come out an even lower price for you to enjoy their lifetime membership. This is set up game for the consumer. Besides this, the e-copy of the certificate is not a proper size and with good resolution for printing. Last, their certificate is not international well recognised. Be aware of this!!! This is really a wasteful money website for sign up.
Hi Isa, I’m sorry to hear that you’re left with such a negative impression of Shaw Academy. It’s true that we frequently run promotions on our Premium and Lifetime Memberships – we are huge believers in lifelong education for all, so we are always anxious to offer more economical ways to offer this to our students. We have put in a lot of work for our new certificate design, so I am surprised to hear that it is not printing nicely for you. If you would like to send me a photo of your printout I will try to have this fixed for you – my personal email address is “[email protected]”. Hope to hear from you soon!
I paid for lifetime membership but straight away after that all emails bounced back. And my account status is still temporary.
What to do?
Hi Linda, I’m sorry you’re having trouble activating your Lifetime Membership. It definitely sounds like there has been a mix-up somewhere, however, I’m having trouble locating your account using your screen name here. Please get in touch with me personally so I can sort this out for you immediately. My personal email is “[email protected]”.
Contacted “[email protected]” still no response.
Hi Betty, it was an absolute pleasure speaking with you on the phone a few weeks ago. I’m pleased that we were able to help you access your course and I hope you’re enjoying it! You have my details if you need any more support or have any further feedback. Best, Paul.
Hi yes I am having problems. Signed up for a course, emailing them with no response. Paid for the course. They say 24 hour response nobody responds.
Hi Betty, I’m sorry to hear that you were unable to reach our Customer Support Team as we usually respond to any query within 24 hours. Please get in touch with me as soon as possible so that I can help you resolve your queries. My personal email is “[email protected]”.
Third and hopefully the last message from me. This time it is not a complaint, but the good news. Advertised support phone number is no longer available. It is now replaced by the Live Chat. Once I communicated with the live person, my problem was fixed in only few minutes. Be patient with the chat. The chat window often doesn’t appear and tends to disappear here and there. There could be some compatibility issues, or just a buggy software. However, Shaw Academy is not to be blamed for it.
Hi Zoran, I’m glad to hear that your query was resolved by our Live Chat support. If you need any further assistance, you can email me personally at “[email protected]”. Our lifetime membership is a great way to continue with your education journey.
I apologise for sending 2 separate comments, but I just discovered something new after I submitted my earlier complaint. I just checked my PayPal account and discovered that the payment to Shaw Academy was marked as re-occuring, instead on time purchase. Luckily it is easy to cancel this in PayPal.
I purchased yesterday the lifetime membership. When logging in I am still marked as being a temporary member. Sent email to their support. More than 24 hours later I finally received just generic blanket response. Their support person Zak did not even read my brief description of a problem. Even worse, the ticked was closed as resolved. Since yesterday I made several telephone calls to the UK, but I am not being able to get through their switchboard. I also sent them an email through the PayPall, to which I haven’t received any response yet. I wish I saw this site before, but as I completed their trial course I thought that these people are genuine. I am now having a very bad feeling about all this.
We bought a discounted Excel course from ShawAcademy, via Wowcher.co.uk, for my son, and the course was good. However, having completed the course, it is now asking for an additional charge to get the CPD certificate. There was no mention of this when we bought the course, nothing in the original advert. I have tried repeatedly to email them about this, but there has been absolutely no response so far, which makes the problem 10 times worse. They also do not answer their phone lines, which really does make it seem like a fraud.
Hi Daniel, I’m sorry to hear that you were unable to reach our Customer Support Team as we usually respond to any query within 24 hours. The certificate is free for our Premium members only and the students have the option to purchase the certificate on course completion. This information is communicated to all of our students during the live webinar sessions. I hope you will consider getting in touch with me personally so we can find a way to make this right. My personal email is “[email protected]”.
Hi xivecu, I’m sorry to hear that you had trouble receiving assistance from our Customer Support Team. This isn’t usually the norm, as we have a full Support Team here that will usually respond to any query within 24 hours. Since your comment are from November, I do hope you were able to receive your exams and a refund for the billing error. If not, I hope you will email me personally at “[email protected]” so I may get these issues resolved for you. Alternatively, you may contact your course educator, who would have provided their direct contact information during your webinars.
Good to know the trick Shaw Academy is driving…i recently applied to one of their courses but thanks God that i know got full details about it.
Hi Deng, Shaw Academy is the world’s largest online educator and teaches over 400,000 new students every month. It would seem the relatively small number of comments has affected your decision, rather than the high number of positive students’ testimonials we have on our website and elsewhere, which is testament to the quality of the education and support we provide to our students. You can email me personally at “[email protected]” if you need any information regarding our courses.
It was interesting to receive a link to this page after I had recommended Shaw Academy to a friend. My experience with the company has only been positive. Having completed a number of courses in Digital Marketing, Content Creation and Social Media, I am currently taking the Viral Marketing course.
I can attest to the Webinars’ being live as I have had responses while interacting with the presenter, as well as receiving emails and even a phone call from Shaw Academy.
Hi Jo, thanks for sticking up for us! I want to assure you that your positive experience with Shaw is the norm and not the exception, as shown through our many great testimonials on other sites – we know your friend will have a great experience too.
Shaw Academy / Academy of Financial Trading – are the pathetic, quick to take you money and ring and email about their courses and trying to sell other products; BUT try and contact them, they never answer their phones and if you email them you will receive a standard poor reply. they provide no support, no service – AVOID THESE PATHETIC COMPANIES LIKE THE PLAGUE.
Hi Bruce, I understand there was a lot of internal communication between you and our employees when you raised your dissatisfaction. Your issues have been resolved and the matter closed. We do not intend for anyone to have a bad experience and wish you well.
I am in the USA, and I have not been able to access a class that started last week and had an initial reply and none since. I can access classes I took last year (and it was live; my name and state were announced during some classes), but not my current class or recorded videos. I have tried three browsers on two computers as well as an iPad and iPhone. Also, I get 2-3 notices a day with redundant information (imagine test repeated five times in the same email) telling me how to purchase a physical diploma for previous classes completed. Feeling like I was scammed paying $125 for a lifetime membership.
Hi VM, I’m sorry that you’ve had trouble accessing your new courses, and that you’ve been receiving so many nonsensical emails. This is definitely not how we want to have our Lifetime Members feel! There must be an anomaly somewhere in your account. Please get in touch with me as soon as possible so I can personally ensure that these emails stop immediately and that you are provided with the access you’ve paid for. My direct email address is “[email protected]”.
I had my doubts about it being live too but in lesson 8 of the diploma in photography course (just gone) it was read out word for word seconds after I posted it.. I think they really give good informative lessons and should be given the benefit of the doubt, they may not be quick responses but the issues generally always get resolved.
Hi Holly, thanks for sticking up for us! On forums and with publishing in general people are usually more inclined to leave negative feedback rather than positive. Let’s face it – it’s more interesting. So thanks for taking the time to write something nice! Let me know when you’ve finished your Photography course.
I don’t believe they are live – they are cleverly put together as if to sound live but are pre-recorded with various names of ‘students’ put in as if they have asked a question live. Try asking the live chat any question unrelated to the course ‘eg What do you think of Trump?’ & you’ll get a standard answer like ‘well done you’re really getting into the excel course now’ – ask the live chat to get the ‘live’ teacher to mention your name or anything current that’s happening the same day & you will receive another standard reply . It’s very well acted with deliberate mistakes but not live.
Hi Ray, Shaw Academy courses are conducted live and students from all over the world join in to the webinars at the scheduled date and time. We pride ourselves on being the world’s largest live educator as we teach thousands of students every month. Our educators and live support teams try to answer as many questions as possible as accurately as possible, but this isn’t always easy with the amount of students we have online. Our educators are more than happy to prove they are speaking in real time so feel free to ask them to show a news story from the day or mention something specific and they will oblige!
pretty shoddy, be warned… no communication regarding problems or issues. Am having my bank reverse the payments now as I did not receive the course i paid for. There are many more alternatives out there that dont spend half the course selling the ‘lifetime membership’ offers.
Hi P, I’m sorry to hear that you had a bad experience and that you haven’t received the course that you wanted. I would like to help you get access to that course, as I know that Shaw Academy courses are far better than the alternatives in every way! Please contact me personally at “[email protected]” so we can discuss this course and your refund. And yes, we do promote the Lifetime Membership on our courses because we are huge believers in lifelong education for all, regardless of your demographic or socio-economic background, and think this is a great, economical way to get it.
paid my money and courses are not in the student area…hoping they will rectify….stay tuned
Hi MJ, Since our courses are delivered live, they show up one by one in your student area as they are delivered and recorded, rather than all showing up at once. I do hope that this was explained and sorted for you quickly once you contacted our Customer Support Team. However if you still have any questions or have experienced any new issues, please feel free to get in touch with me directly at “[email protected]”.
Really enjoyed the lessons (social media marketing), they are at a good level for businesses.
I would suggest if you need an answer on something in the course and can’t do it live; email them don’t Tweet (as encouraged in the class). They sorted problems out really quickly once emailed.
Hi Tammy, I’m so happy to hear that you enjoyed your Social Media course! And you’re right, email is the best way to get in touch with your Support Team or our educators – as we work in so many different time zones all over the world.
I purchased the web design course but they changed the time so it’s 03-00 am here but I cannot get on their webinar & when they rescheduled they gave me no link.
Pathetic just a scam!!!!!!!!!!!!!!
Hi Joan, We hold our live webinars at multiple times in order to reach the most people in the most time zones live. However, these times don’t always suit everyone, which is why we also make the recordings of the live lessons available to all students. We never want it to be difficult or a chore to access your course. I can assure you that our Web Design course is legitimate and amazing! I would love for you to get in touch so I can get you registered correctly and show you what Shaw Academy is really about – my personal email address is “[email protected]”. Hope to hear from you soon!
I paid for a Foundation diploma in Excel but received no acknowledgment of receipt of payment and info on how to get started. Tried contacting for a few days in a row, but no response.
Hi Emma, my apologies that you weren’t able to access the Excel course that you paid for, and were unable to reach someone for help at the time. That is uncharacteristic of our registration process and I would hate for you to be left with a sour impression of Shaw Academy. I hope you will consider getting in touch with me personally so we can find a way to make this right. My personal email is “[email protected]”.
lack of assistance when issues arise. no follow up. no response to queries or support calls . paid for exams and cannot access them . double billed for exams .
Hi xivecu, I’m sorry to hear that you had trouble receiving assistance from our Customer Support Team. This isn’t usually the norm, as we have a full Support Team here that will usually respond to any query within 24 hours. Since your comment are from November, I do hope you were able to receive your exams and a refund for the billing error. If not, I hope you will email me personally at “[email protected]” so I may get these issues resolved for you. Alternatively, you may contact your course educator, who would have provided their direct contact information during your webinars.